Senior Operations Manager

BELGIUM PARCELS SERVICE; Zaventem; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

BELGIUM PARCELS SERVICE in Zaventem seeks an experienced Senior Manager to lead daily operational management across warehouse, transport and customer service. Reporting to the Managing Director, you will coach managers, drive KPI performance, ensure GDP compliance and foster continuous improvement in a fast-paced healthcare logistics environment. You will collaborate with Operations, Customer Service, Sales and Local IT to deliver high service levels and patient safety.

Qualifications

• Minimum 7–10 years of management experience in logistics, transport, healthcare logistics or similar.
• Proven experience coordinating managers and operational teams.
• Experience with GDP-compliant pharmaceutical logistics is advantageous.
• Fluent in Dutch, French and English.

Responsabilités

• Support the daily operational management of BPS.
• Coach and coordinate the Operations Manager and Customer Service Manager.
• Ensure collaboration between Operations, Customer Service, Sales and Local IT.
• Monitor KPIs, service levels and customer satisfaction.
• Drive continuous improvement across warehouse, transport and customer service.
• Ensure GDP compliance and quality standards.

Connaissances

People management

Logistics operations

Operational leadership

KPI management

GDP compliance

Stakeholder coordination

Process improvement

Description du poste

Belgian Parcel Service (BPS), based in Zaventem and part of the Logista Group, is a specialist in GDP-compliant pharmaceutical transport and last-mile healthcare logistics throughout Belgium.

Every day, our teams ensure the safe, reliable and temperature-controlled distribution of pharmaceutical products to pharmacies, hospitals, wholesalers and healthcare providers. Operational excellence, service quality and GDP compliance are at the heart of everything we do.

To strengthen our management team, we are looking for an experienced Senior Manager.

The Opportunity

This is an important operational leadership role for an experienced and hands‑on manager who enjoys being close to the business and supporting people.

Reporting directly to the Managing Director, you will play a key role in supporting the daily operational management of BPS. Your primary focus will be Operations, while ensuring close collaboration between Operations, Customer Service, Sales and the Local IT function.

You will help drive operational excellence, monitor performance, support department managers and contribute to the continuous improvement of our GDP‑compliant.

This role reports directly to the Managing Director of the company.

Key Responsibilities

• Support the daily operational management of BPS.
• Coach, support and coordinate the Operations Manager and Customer Service Manager.
• Ensure effective collaboration between Operations, Customer Service, Sales and Local IT.
• Monitor operational KPIs, service levels and customer satisfaction.
• Drive continuous improvement initiatives across warehouse, transport and customer service activities.
• Ensure full compliance with GDP regulations, quality standards and company procedures.
• Support the daily coordination of warehouse operations, transport activities and subcontractor performance.
• Act as the operational escalation point for complex operational issues.
• Ensure operational continuity during the absence of the Operations Manager or Customer Service Manager when required.
• Promote a culture of teamwork, accountability, operational discipline and continuous improvement.

What you bring to the table

• Strong and approachable people manager.
• Enjoys working close to the operation and supporting teams.
• Experience managing operational teams within logistics, transport or healthcare logistics.
• Experience with subcontractors, transport partners and operational planning.
• Hands‑on, pragmatic and solution‑oriented.
• Coaches managers and employees to achieve high operational performance.
• Structured, calm under pressure and capable of making sound operational decisions.
• Excellent communication and coordination skills.
• Customer‑focused and committed to delivering high service levels.
• Understands the importance of GDP compliance, quality and patient safety.

Experience & Qualifications

• Minimum 7–10 years of management experience within logistics, transport, healthcare logistics or another operational environment.
• Proven experience managing operational teams and coordinating managers.
• Experience with warehouse operations, transport, drivers and subcontractor management is a strong advantage.
• Experience in process improvement, KPI management and operational performance.
• Experience within GDP‑compliant pharmaceutical logistics or temperature‑controlled transport is an advantage.
• Fluent in Dutch, French and English.

What We Offer

• A challenging leadership position within one of Belgium’s leading GDP‑compliant pharmaceutical logistics companies.
• The opportunity to work in a critical healthcare environment where quality and service truly matter.
• Close collaboration with the Managing Director and an experienced management team.
• A dynamic, fast‑paced and people‑oriented working environment.
• The opportunity to make a real operational impact and contribute to the continuous improvement of our organization.
• Competitive salary package including attractive fringe benefits.