Mid-Level Incident Analyst – Hybrid, Energy Sector

Keystone Solutions; Brussel Hoofdstad; Híbrido; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Keystone Solutions invites you to join our client’s Incident Analyst Team as a consultant, with on-site or hybrid work. You’ll ensure high‑quality service and swift resolution, delivering defined outcomes under Keystone Solutions’ consultancy model in close collaboration with the client.

In this role you will explain issues to clients and vendors, analyze incidents, implement workarounds, and document solutions for reuse.

Formación

• 3+ years in incident/functional analysis roles.
• Experience with SQL queries.
• Experience with incident management tools (TopDesk, Jira, ServiceNow).
• Dutch or French at CEFR C1; English CEFR C1.
• Knowledge of MIG and Belgian energy market.

Responsabilidades

• Explain issues to client staff and vendors clearly.
• Analyze incidents and assess impact on client systems and suppliers.
• Create and document workarounds for incidents.
• Share knowledge to reuse solutions across DGOs.
• Provide status reports and onboarding/offboarding steps.
• Collaborate with cross-functional teams and external vendors.

Conocimientos

Functional analyst

Incident analysis

SQL queries

Azure DevOps

ITSM tools

Ticket systems

English C1

Dutch/French C1

MIG domain knowledge

Herramientas

TopDesk

Jira

ServiceNow

Azure DevOps

Descripción del empleo

Keystone Solutions invites you to join our client’s Incident Analyst Team as a consultant, with on-site or hybrid work. You’ll ensure high‑quality service and swift resolution, delivering defined outcomes under Keystone Solutions’ consultancy model in close collaboration with the client.

In this role you will explain issues to clients and vendors, analyze incidents, implement workarounds, and document solutions for reuse.