Medical IT and Electronics Support Technician

Natus Medical Incorporated; Waarloos; Sur place; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Annual bonus (4%)

Hybrid working model

International and collaborative working environment

Supportive team culture with learning focus

Résumé du poste

Natus Medical Incorporated is seeking a Medical IT and Electronics Support Technician to provide technical assistance for medical devices in hospitals and clinics. The role includes troubleshooting EEG and EMG devices, along with software support.

This position offers a hybrid work model in a collaborative international environment. A competitive salary package and benefits, including an annual bonus, are also provided.

Qualifications

• Fluent Dutch and professional level English speaker.
• Knowledge of German or French languages is a plus.

Responsabilités

• Provide level 1 and 2 technical support via telephone or digital tools.
• Perform corrective maintenance on hardware and software.
• Assist with software usage and configuration.
• Provide support for network environments.
• Provide remote IT support.
• Liaise with workshops for repair of electronic sub-assemblies.
• Record, analyze, and resolve technical incidents.
• Prepare service quotes and manage inventory of equipment.
• Contribute to a service culture focused on quality and customer satisfaction.

Connaissances

Advanced technical training (e.g., BTS/Bac+2) in computer science, electronics, or a related field

Solid knowledge of Microsoft Windows, Microsoft Server, network systems and architectures

Knowledge of analog electronics and/or SQL databases

Excellent customer service and user satisfaction skills

Ability to work independently and in a team

Proficient in technical English

1 to 3 years of experience in technical support/helpdesk

Experience working with HL7 interfaces

Basic knowledge of SQL and networking

Formation

BTS/Bac+2 in computer science or electronics

Description du poste

Medical IT and Electronics Support Technician

Permanent full time (40h), Monday to Friday.

Hybrid work options available.

Reporting to the Belgian Sales & Service Support Manager, you will work closely with field and factory technicians, as well as the sales team. You will provide technical support for our medical devices to our clients (hospitals, clinics, private neurologists).

Responsibilities

• Providing level 1 and 2 technical support via telephone or digital tools for our EEG and EMG devices.
• Performing corrective maintenance on hardware and software.
• Assisting with software usage and configuration.
• Providing support for network environments.
• Providing remote IT support (accessing equipment).
• Liaising with workshops for the repair of electronic sub‑assemblies.
• Recording, analyzing, and resolving technical incidents encountered by clients.
• Preparing service quotes and managing the inventory of loaner and spare equipment.
• Contributing to a service culture focused on quality, collaboration, and customer satisfaction, with a constant priority given to patients.

Desired Profile

You are a meticulous, curious, and service-oriented technician looking to develop your career in a high-value medical environment.

Skills and Qualifications

• Advanced technical training (e.g., BTS/Bac+2) in computer science, electronics, or a related field.
• Solid knowledge of Microsoft Windows, Microsoft Server, network systems and architectures (hardware and software).
• Knowledge of analog electronics and/or SQL databases would be an asset.
• Excellent customer service and user satisfaction skills.
• Ability to work independently, methodically, and in an organized manner, while also enjoying teamwork.
• Proficient in technical English, enabling written communication within the group and participation in English-language training.
• Ideally 1 to 3 years of experience in technical support/helpdesk (motivated entry-level candidates will also be considered).
• Experience working with HL7 interfaces is advantageous.
• Basic knowledge of SQL and networking is also a plus.

Language Abilities

Fluent Dutch and professional level English speaker. A good knowledge of German or French languages will be a plus.

Benefits

• Competitive salary package.
• Annual bonus (4%).
• Hybrid working model (Kontich office + flexibility).
• International and collaborative working environment.
• Supportive team culture with a strong focus on learning and growth.

Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.