Medical IT and Electronics Support Technician

Natus Medical Incorporated; Kontich; Hybride; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Annual bonus (4%)

Hybrid working model

Career development opportunities

International and collaborative env.

Learning and growth culture

Résumé du poste

Natus Medical Incorporated in Kontich, Belgium, is seeking a meticulous, service‑oriented field technician to provide level 1 and 2 technical support for EEG and EMG devices. You will perform maintenance, assist with software usage, and support network environments while collaborating with field technicians and the sales team.

The role requires strong Windows/Networking knowledge, 1–3 years in technical support, and fluent Dutch with professional English.

Qualifications

• BTS/Bac+2 in computer science, electronics or related field.
• Strong knowledge of Windows, Windows Server and network systems.
• HL7 interfaces experience is advantageous.
• 1–3 years in technical support; motivated entry-level considered.

Responsabilités

• Provide level 1 and 2 technical support for EEG and EMG devices by phone or digital tools.
• Perform corrective maintenance on hardware and software.
• Assist with software usage and configuration.
• Provide support for network environments.
• Provide remote IT support (accessing equipment).
• Coordinate with workshops for repair of electronic sub-assemblies.
• Record, analyze, and resolve client technical incidents.
• Prepare service quotes and manage loaner/spare equipment inventory.
• Contribute to a service culture focused on quality, collaboration and patient care.

Connaissances

Windows environments

Windows Server

Networking

SQL basics

HL7 interfaces

Customer service

Teamwork

Independent work

Dutch fluency

English proficiency

German/French knowledge

Formation

BTS/Bac+2 in CS or electronics

Outils

HL7 interfaces

SQL databases

Description du poste

The Job

Permanent full time (40h), Monday to Friday. Work Flexibility: Hybrid work options available. Office Location: Kontich, Belgium.

Reporting to the Belgian Sales & Service Support Manager, you will work closely with field and factory technicians, as well as the sales team. You will provide technical support for our medical devices to our clients (hospitals, clinics, private neurologists).

Main responsibilities will be

• Providing level 1 and 2 technical support via telephone or digital tools for our EEG and EMG devices.
• Performing corrective maintenance on hardware and software.
• Assisting with software usage and configuration.
• Providing support for network environments.
• Providing remote IT support (accessing equipment).
• Liaising with workshops for the repair of electronic sub-assemblies.
• Recording, analyzing, and resolving technical incidents encountered by clients.
• Preparing service quotes and managing the inventory of loaner and spare equipment.
• Contributing to a service culture focused on quality, collaboration, and customer satisfaction, with a constant priority given to patients.

Desired Profile

You are a meticulous, curious, and service-oriented technician looking to develop your career in a high-value medical environment.

Skills and Qualifications

• Advanced technical training (e.g., BTS/Bac+2) in computer science, electronics, or a related field.
• Solid knowledge of the following environments: Microsoft Windows, Microsoft Server, Network systems and architectures (hardware and software).
• Knowledge of analog electronics and/or SQL databases would be an asset.
• Excellent customer service and user satisfaction skills.
• Ability to work independently, methodically, and in an organized manner, while also enjoying teamwork.
• Proficient in technical English, enabling written communication within the group and participation in English-language training.
• Ideally, 1 to 3 years of experience in technical support/helpdesk (motivated entry-level candidates will also be considered).
• Experience working with HL7 interfaces is advantageous.
• Basic knowledge of SQL and networking is also a plus.

Language abilities

Fluent Dutch and Professional level English speaker. A good knowledge of German or French languages will be a plus.

Benefits

• Competitive salary package.
• Annual bonus (4%).
• Hybrid working model (Kontich office + flexibility).
• Career Development opportunities.
• International and collaborative working environment.
• Supportive team culture with a strong focus on learning and growth.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.