Life Insurance Transformation Consultant

NORRIQ Financial Services; Brussel; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Company car

iPhone

Allowances

Job summary

NORRIQ is seeking a Life Insurance Transformation Consultant to lead AI-powered programs reshaping underwriting, policy administration, and advisory delivery across direct, broker, and bancassurance channels.

You will bridge life expertise, business analysis, and AI to redefine operating models, with emphasis on scalability and compliance. Fluent in English with Dutch or French; 2–8 years in Life Insurance or consulting preferred.

Qualifications

• Experience in life insurance, pensions, wealth, or consulting roles.
• Understanding of product, distribution, underwriting, or claims processes.
• Knowledge of regulatory frameworks (IDD, PRIIPs, Solvency II, IORP II, RIS).

Responsibilities

• Map and analyse the Life value chain — product, distribution, policy admin, in-force, claims, and pay-outs.
• Co-design future-state journeys for life, unit-linked, pensions, and protection with cross-functional teams.
• Translate business needs into user stories, acceptance criteria, and functional specs.
• Define and prioritise API integrations for policy admin, advisor portals, fund platforms, and payments.
• Prototype and pilot AI agents for document classification, KID/IPID generation, and suitability drafting.
• Run business cases on time-to-issue, advisor productivity, persistency, and cost per policy.
• Lead change management: train staff and redesign roles/KPIs.
• Operate in agile teams as Business Analyst, Product Owner, or Scrum Master.
• Monitor compliance with evolving regulations (IDD, PRIIPs, Solvency II, RIS, AI Act).
• Act as trusted advisor to clients.

Skills

Life Insurance

Pensions

Regulatory knowledge

API integrations

Agile delivery

Education

Master’s degree or equivalent in Finance/Economics/Actuarial Science/Engineering/IT

Tools

Jira

Confluence

Miro

Job description

The Opportunity

Life Insurance is being reinvented. Customers expect Netflix-like digital experiences, regulators demand ever-stronger duty-of-care and product governance, and AI is unlocking entirely new ways to underwrite, advise, and serve policyholders across decades-long relationships.

The Opportunity

Life Insurance is being reinvented. Customers expect Netflix-like digital experiences, regulators demand ever-stronger duty-of-care and product governance, and AI is unlocking entirely new ways to underwrite, advise, and serve policyholders across decades-long relationships.

To accelerate this shift, we are looking for a Life Insurance Transformation Consultant to strengthen our Insurance Transformation team.

You will sit at the intersection of life and pensions expertise, business analysis, and applied AI — guiding insurers as they reshape long-term savings, protection, pensions, and unit-linked propositions for the next generation of policyholders.

This is not a "lift-and-shift" role. You will fundamentally rethink how Life products are designed, sold, administered, and serviced: which steps remain expert-led, which steps an AI agent can perform end-to-end, and how distribution platforms, policy admin systems, asset managers, and core systems plug together to deliver advice and protection at scale.

Your Mission

Transform Life Insurance Operations — Today Still Characterised By Paper-heavy Onboarding, Fragmented Advisor Tooling, Manual Underwriting, And Slow Claims And Surrender Handling — Into An AI-augmented Operating Model Where

• Digital onboarding and IDD/suitability assessments are seamless across direct, broker, and bancassurance channels
• Underwriting is accelerated through data enrichment, predictive risk models, and agentic AI
• Policy administration, beneficiary management, and life-events handling are automated end-to-end
• Advisors are augmented with AI co-pilots that draft suitability reports, KIDs, and personalised proposals

Your Key Responsibilities

As a Life Insurance Transformation Consultant, you will:

• Map and analyse the Life value chain — product, distribution, policy admin, in-force, claims, and pay-outs — surfacing pain points and opportunities.
• Co-design future-state journeys for individual and group life, unit-linked, branch 21/23, pensions (IORP II), and protection with product, actuarial, advisors, IT, and compliance.
• Translate business needs into user stories, acceptance criteria, and functional specs.
• Define and prioritise API integrations: policy admin, advisor portals, fund platforms, e-ID/signature (Itsme), KYC/AML, medical underwriting, pension trackers, and payments.
• Specify, prototype, and pilot AI agents — document classification, KID/IPID generation, suitability drafting, lapse prediction, beneficiary verification, advisor next-best-action — expert in the loop.
• Run business cases quantifying time-to-issue, advisor productivity, persistency, NPS, and cost per policy.
• Lead change management: train advisors, underwriters, and operations; redesign roles and KPIs.
• Operate inside agile teams as Business Analyst, Product Owner, or Scrum Master.
• Monitor solutions and iterate to stay aligned with evolving regulations (IDD, PRIIPs, Solvency II, IORP II, RIS, DORA, AML and the AI Act).
• Act as trusted advisor to clients.

What You Bring

• Master’s degree in Finance, Economics, Actuarial Science, Engineering, IT, or related — or equivalent experience.
• 2–8 years in Life Insurance, Pensions, Wealth, or consulting, with exposure to product, distribution, underwriting, or claims.
• Solid grasp of Life and Pension products (branch 21/23, unit-linked, group life, pillar 2/3, protection) and regulation (IDD, PRIIPs, Solvency II, IORP II, RIS).
• Strong process analysis skills: stakeholder interviews, BPMN, journey mapping, user stories, and test scenarios.
• Affinity with API-based integrations — comfortable reading API docs and shaping integration designs.
• Working knowledge of agile delivery (Scrum, Kanban, SAFe) and tools like Jira, Confluence, and Miro.
• Strong analytical and problem-solving skills.
• Excellent communication — fluent with actuaries, advisors, and architects alike.
• Fluency in English and Dutch or French, with passive knowledge of the other.

About NORRIQ

NORRIQ is an international group based in Denmark and Belgium, comprising over 400 consultants dedicated to unlocking the full business potential of companies through technology and digital transformation. We have a specialised Financial Services practice that is experiencing rapid growth: over 125 consultants focus exclusively on the financial services sector, assisting banks and insurances in redesigning their operations to meet changing client expectations, adopt new technologies, and adhere to evolving regulations (DORA, RIS, AI Act, IDD, Solvency II, GDPR, etc).

At NORRIQ, our employees are at the heart of our organisation and our success. We hire and nurture passionate individuals who strive for excellence for both our clients and colleagues. Our culture supports personal and professional growth with training, opportunities, and creative freedom. Regardless of when you join or how long you stay, you will experience an unforgettable NORRIQ journey and become part of our extended family. Connected forever!

The AI-Augmented Consultant

At NORRIQ, our consultants are AI-augmented by default — we don’t just talk about AI, we use it daily to deliver more, faster, and at higher quality.

We Are Looking For Someone Who

• Uses AI assistants like Claude, ChatGPT, and Copilot daily for research, drafting, and prototyping.
• Has a deep interest in agentic AI — how agents plan, reason, use tools, and collaborate with humans.
• Is curious about GenAI in regulated industries: RAG, evaluation, guardrails, and the EU AI Act.
• Wants to actively shape how AI agents are embedded into insurance workflows.

If you experiment with new AI tools the moment they ship and want to shape the future of insurance — we want to talk.

What We Offer

• A front-row seat in one of the most exciting transformations in insurance: making protection, advice, and claims truly digital and customer-centric.
• A fast-growing international company with a unique people culture spanning Denmark, Belgium, and beyond.
• A very competitive salary package including a company car, iPhone, and various allowances.
• Extensive training in Belgium and Denmark on technical skills, soft skills, project management, and the latest AI technologies — plus access to innovative equipment and tooling.
• The freedom and budget to experiment with cutting-edge AI tools and bring those learnings into client engagements.
• A dynamic and growing team with a great mix of young and experienced professionals focused on financial services — people who challenge each other and have fun doing it.
• Real career growth: we invest in our people and promote from within.

Ready to Reinvent Life Insurance?

If you want to be the person who turns Life Insurance from a paper-heavy, decades-long process into an AI-powered, customer-centric experience, we would love to meet you.