Level 2 IT/OT Support Engineer — End-to-End Ownership

ictjob.be; Belgique; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

ictjob.be is seeking a Level 2 Service Desk engineer to own incidents end-to-end — from acceptance through resolution and closure. You will diagnose complex application, infrastructure, integration, and OS issues using logs, traces and structured troubleshooting, and restore service via remote or on-site intervention in line with security and change-control requirements.

You will collaborate with Development and DevOps, build knowledge articles, and drive continuous improvement across the

Responsabilités

• Own assigned incidents end-to-end — from acceptance through resolution, validation and documented closure
• Diagnose complex application, infrastructure, integration, database and OS issues using logs, traces and structured troubleshooting
• Restore service via remote or on-site intervention, respecting operational, security and change-control requirements
• Analyze problems, reproduce defects in lab/virtual environments, and collaborate with Development and DevOps on fixes
• Perform planned preventive and corrective maintenance, and support release validation and go-live readiness
• Maintain documentation, build knowledge articles, and drive continuous improvement across the support organization

Description du poste

ictjob.be is seeking a Level 2 Service Desk engineer to own incidents end-to-end — from acceptance through resolution and closure. You will diagnose complex application, infrastructure, integration, and OS issues using logs, traces and structured troubleshooting, and restore service via remote or on-site intervention in line with security and change-control requirements.

You will collaborate with Development and DevOps, build knowledge articles, and drive continuous improvement across the