Lead Relationship Banker

ing; Turnhout; On-site; EUR 150,000 - 210,000; Full time

Job summary

ING in Belgium seeks a Director Large Companies Antwerpen-Kempen to lead the Relationship Advisory Team and drive the BE Business Banking strategy in the East region. You will build top-client relationships, oversee omnichannel advice, and ensure compliance with ING's risk appetite.

As part of the Leadership team, you will steer a team including four Food & Agro bankers in Antwerp and Limburg, collaborate with product lines, and deliver sustainable growth while maintaining governance and client

Responsibilities

• Steer and develop the Relationship Advisory Team within the Antwerpen/Kempen region and build solid relationships with top clients.
• Ensure compliance with ING policies and risk appetite in all advisory activities.
• Focus on omnichannel advice delivery for the Relationship segment and translate vision into practice during transformation.
• Coach and guide teams through changes, ensuring effective execution of new ways of working, products, and channels.
• Collaborate across segments and products to optimize cross-bank collaboration and lead generation.
• Create positive visibility for ING in the Antwerpen-Kempen region through active stakeholder management and networking.

Job description

Our mission
Together with the other Directors Large Companies, the Business Center Director Antwerpen/Kempen will be responsible for the implementation of the Business Banking BE Strategy as defined by the segment and the success of Business Banking for Large Companies and Trade companies in the Region East.

Steering and developing the Relationship Advisory Team within the region Antwerpen/Kempen, building solid relationships with top clients in the geographical region, be deeply integrated in the local network, maintain excellent relations with external stakeholders and be the face of ING in the market. All of this to enhance ING's position as main bank, improve market penetration and increase ING's revenues in the region, while ensuring compliance with ING's policies and risk appetite.

Focus on building synergies with product lines such as Financial Markets, ING Lease & Comfin, Private banking and others. The team, under the leadership of the Director Large Companies, will focus on the Midcorp segment. Additionally, the Director Large Companies will also represent the Food & Agro ecosystem within the full province of Antwerp and Limburg. For this, he/she steers a dedicated team of 4 Food & Agro relationship bankers.

The strategic challenges involved are as follows:
Implementing omnichannel advice for all customers in the Relationship segment.
Supporting further development of the advice delivery to (potential) clients to improve efficiency and effectiveness. Accompany and coach the teams in this transformation period, translating the vision into practice but also manage people aspects.
Together with the tribes deliver on the four pillars of our customer promise: Easy, fast and predictable, Digital and personal, Effortless handling and Proactive and relevant
Optimizing the collaboration with and lead-generation between ING's segments & products
Create positive visibility for ING in the geographical region of Antwerpen-Kempen, through active stakeholder management and networking.

The Director Large Companies of BC Antwerpen-Kempen reports hierarchically to the Head of Region Business Banking Sales East and is part of the Leadership team of Business Banking Sales Region East.

Key Result Areas for the Director Large Companies Antwerpen-Kempen:

Sales management

understands & analyses the local market positioning compared to competitors and sets out directives and actions to increase primary relationships, NPS and financial results. Sets out the direction for driving the sales force to realize the global strategy of the segment and the yearly objectives. The main objectives are : increasing Lending, Deposit, Financial Markets Products & Payments Volumes;
increase profitability (measured through RSC metric), fee business and revenues in general;
new client acquisition;
improve client experience, measured through NPS

Proactively uses the tools and campaigns set out by the segment. Manages (functionally) the team of sales and service officers (together with the regional teamleader) in order to organize effective sales support for the Relationship Managers.

Responsible for setting and achieving ambitious client & business growth targets for the region. Develops a strong relationship with key clients and participates actively in key and/or complex transactions.
End responsibility for the Clients in scope and P&L ownership for the Relationship segment in the geographical area of BC Antwerpen - Kempen.

People management

inspires and motivates the commercial team of Relationship Managers and Transaction Service Consultants (hierarchically) and Sales & Services Officers (functionally) in order to realize the global strategy of the Business Banking segment and the yearly objectives. Manages recruitment, mobility, training & development, reward and retention of the team. Gives feedback and provides regular coaching. Ensures good communication within the Team and amongst peers.

Safe & Compliant

responsible for delivering a safe and secure advice experience which is compliant with relevant internal (e.g. KYC) and external rules and legislation. Responsible for KYC compliancy including risk overdues and risk appetite. Credit risk management: ensures correct application of the policy defined by Credit Risk. Decides, together with Risk Management in credit decision process on different levels.

Change management

Enables and cultivates a positive and constructive attitude towards change. Shows attitude in line with orange code towards the team when new way of working, new products, new channels are implemented.

Collaboration

Organizes cross-segment cooperation with other commercial segments of the bank (retail, private banking). Ensures optimal collaboration with products departments (FM, Commercial Finance, ING Lease, corporate finance, PCM). Ensures also optimal collaboration with different stakeholders amongst which the Customer Loyalty Teams, Credit Risk Management, KYC teams etc.

Networking

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