L3 Support Engineer, COTS Applications, Security Clearance

Jobtailor; Eigenbrakel; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Jobtailor is seeking a highly skilled L3 Support Engineer for NATO-related COTS applications. Security clearance and NATO nationality are required to support deployment, integration, and operations across Windows and Linux servers.

The role focuses on deploying client-server apps, managing EntraID Groups and Roles, monitoring KPIs, and collaborating with Service Delivery and Project teams to deliver reliable IT services for end-users.

Qualifications

• NATO Secret Security Clearance
• Extensive deployment and management of client-server applications
• Expert knowledge of Windows and Linux server infrastructures

Responsabilités

• L3 Support Engineer for COTS Applications for NATO with security clearance
• Deploy and manage server applications running on Windows or Linux servers
• Integrate applications with identity providers
• Support creation and deployment of client applications on end-user workstations
• Gathering and reporting metrics and KPIs
• Manage EntraID Groups and Roles
• Monitor the incident management process for tickets created in the helpdesk ticketing system
• Escalate complex issues to vendor support or appropriate teams when necessary
• Work closely together and provide input to Service Delivery Managers, Project Managers, Portfolio Managers, and other stakeholders
• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions

Connaissances

L3 Support

COTS Applications

Windows Server

Linux Server

Application Integration

Data Transformation

Microsoft SQL Server

IIS

Networking Infrastructure

Cloud Technologies

Outils

Active Directory

EntraID

Description du poste

Responsibilities

• L3 Support Engineer for COTS Applications for NATO with security clearance
• Deploy and manage server applications running on Windows or Linux servers
• Integrate applications with identity providers
• Support creation and deployment of client applications on end-user workstations
• Gathering and reporting metrics and Key Performance Indicators (KPIs)
• Manage EntraID Groups and Roles
• Monitor the incident management process for tickets created in the helpdesk ticketing system
• Escalate complex issues to vendor support or appropriate teams when necessary
• Work closely together and provide input to Service Delivery Managers, Project Managers, Portfolio Managers, and other stakeholders
• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions

Requirements

• The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
• The candidate must have the nationality of one of the NATO nations.
• The candidate must possess a NATO Secret Security Clearance or national equivalent.
• Extensive experience in deployment and management of client-server applications, application integration and data transformation for application integration.
• Technical proficiency in end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS, and Apple iPhones/iPads.
• Expert knowledge of Linux server infrastructure, Windows server infrastructure, and Active Directory.
• Expert knowledge of Microsoft SQL Server 2019-2025 and IIS based web applications.
• Expert knowledge of networking infrastructure.
• Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure.

ATS Optimization Keywords

Hard Skills

• L3 Support
• COTS Applications
• Windows Server
• Linux Server
• Application Integration
• Data Transformation
• Microsoft SQL Server 2019-2025
• IIS
• Networking Infrastructure
• Cloud Technologies

Soft Skills

• Customer Relationship Skills
• Negotiation
• Problem Solving
• Collaboration
• Documentation

Certifications & Qualifications

• NATO Secret Security Clearance