Systems Technician

Spektrum

Brussel Hoofdstad

On-site

EUR 60,000 - 85,000

Full time

5 days ago

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Job summary

Spektrum supports apex purchasers including NATO, EU and government clients. The role is a System Technician/Administrator focused on BICES/BSU functions, incident handling, and maintaining NATO HQ server platforms in a secure environment in Brussels. Travel may be required.

The candidate will manage Windows and Linux environments, SQL databases, and virtualization while documenting processes and ensuring compliance with security policies and SOPs.

Qualifications

Higher secondary education with at least 3 years related experience.
At least 1 year experience maintaining SQL Databases.
Experience in troubleshooting complex issues under time pressure.
Maintenance of system software and operating systems.
Knowledge of virtual server and storage technologies.
Ability to document configurations, diagrams, and SOPs.
Advanced English language skills and willingness to travel.

Responsibilities

Provide 2nd level support for NATO HQ Element server platforms and applications.
Participate in incident and problem management, recovery, and maintenance.
Assist in design, testing, and implementation of projects through Service Transition.
Investigate security vulnerabilities and recommend mitigations.
Prepare documentation and work in a secure facility with potential travel.

Skills

System administration

Windows & Linux

SQL Databases

Troubleshooting under time pressure

Documentation

Security assessment

Operational deployments travel

English language - Advanced

Education

Higher secondary education with related experience

Tools

Microsoft Windows Server

Linux/Unix

SQL Databases

VMware / virtualization

Documentation tools

Job description

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise’s: NATO International Civilians (NIC)’s, Military (Mil), and Interim Workforce Consultants (IWC)’s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – BICES-0009

The BICES (Battlefield Information Collection and Exploitation Systems) is an association of independent elements to enable the sharing and exchange oftimelyintelligence-related information between all NATO member nations, associated partnernationsand the NATO organization. BICES capabilities are intended for national,NATOor coalition use, during peace,crisisand war, supportingdecision-makers, deployed force commanders and tactical users. The BICES Group Executive (BGX) works as a facilitatormaintainingthe core network and coordinating the community-wide provision of capabilities and servicesoperatedat national/organisational level. BICES offersa number ofservices to support BICES users usingmainly commercialoff-the-shelf (COTS), open source but also an in-house developed software.
Within BGX, the BICES Support Unit (BSU) is responsible for managing the BICES services across the BICES NATO HQ Element that includes the following CIS functional areas by providing daily operational support: BGX Service Desk, Networking/Communications, Secure Voice & Video telecommunications platforms and Systems/Applications services, SharePoint, Call Manager support. Additionally, the BSU provides general maintenance functions, and
quality assurance, and manages customer feedback. The BSU provides support related to IT Incidents,problemsand service requests to the BICES NATO HQ Element users. The purpose of this Statement of Work (SOW) is to engage external contractors to staff the BSU

RoleDuties and Responsibilities

Under the supervision of the BSU Chief, the System Technician provides 2nd level support for complex technical issues related to the BICES NATO HQ Element server platforms and associated applications and services. The incumbent contributes to daily Incident and Problem Management processes by performing recovery, troubleshooting, maintenance, and resolution activities. They support the design, documentation,testingand implementation of assigned projects throughout the Service Transition lifecycle. The Systems Technician alsoassistsin
investigating potential security vulnerabilities, conducts in-depth analyses, and provides recommendations to mitigate software and server security risks. Work is performed in a secure facility where slightly undesirable conditions may apply. The risk of injury is categorised as: Light Risk of Injury

EssentialSkills,Experienceand Certifications

The incumbent must:
possess a higher secondary education with at least 3 years post related experience and at least1 yearpost-related experience as a Systems Administrator or technician in Microsoft and/or LINUX environments;
possess at least 1 year of experience inmaintainingSQL Databases;
possess at least 1 year of experience in assessing and solving technical issues in a troubleshooting environment and under time pressure constraints;
possess at least 1 year of experience in the installation and maintenance of system software such as operating systems, data management products, office automationproductsand other utility software;
have knowledge of virtual server and storage technologies;
be able to prepare and maintain documentation of a technical nature (e.g. configuration guides, diagrams, training and Standard Operating Procedures (SOPs);
must be willing and able to undertake operational deployments and/or travel duty assignments both within and beyond NATO boundaries;
be willing to work outside of regular office hours;
possesslevel V (Advanced) of the English language.

Desirable

The following will be considered an advantage:

experience in software configuration management;
familiarity with ISO 9000
experience in Military and Coalition Operations;
knowledge of software development with experience in writing code/scripts and WEB design;
certification in IT industry/service provider standards, (e.g. ITIL);
certification in Microsoft Server (2019 and beyond), Windows (10 and beyond)and virtualization (e.g. VMware);
knowledge of NATO and national IT security policies;
experience with the installation,configurationand maintenance ofnetwork basedsystemsin accordance withNATO,BICESand/or national security regulations

Working Location