COTS Applications SME

NCIM; Eigenbrakel; On-site; EUR 70,000 - 100,000; Full time

Job summary

NCIM in Belgium is seeking a skilled IT specialist to contribute to the lifecycle management of COTS applications within SSBA BA projects. You will support and operate systems used by the NATO Enterprise community and Local Commands, and manage Atlassian tools.

The role requires 3+ years in computer science or electronic engineering, and experience with deployment, configuration, and troubleshooting of COTS products, including Microsoft SQL Server, Linux, and Windows environments.

Qualifications

• Experience in lifecycle management of COTS applications.
• Experience supporting and operating systems including NATO/Local Commands.
• Experience with Atlassian tools and end-user products like Microsoft/Adobe.
• Experience with Microsoft SQL Server, Linux and Windows environments.
• Experience across software engineering lifecycle disciplines.
• Knowledge of FAT/UAT/SAT planning and execution.

Responsibilities

• Provision of professional and technical contributions in lifecycle management of COTS applications in SSBA BA projects or services.
• Support and operation of assigned systems including NATO Enterprise community and Local Commands.
• Atlassian Products management and configuration.
• Maintenance of operational and support environments.
• Monitor performance of assigned service applications.
• Support CIS Support Units and other staff for daily operations.
• Support technical reviews, walkthroughs and audits.
• Prepare functional and technical specifications for software/hardware focusing on SSBA BA domain.
• Support change management, configuration management, release/deployment and testing.
• Maintain relationships with 3rd party suppliers.
• Provide subject matter expertise and advice as required.
• Perform other duties as may be required.

Skills

Cross functional teamwork

Briefing skills

COTS lifecycle management

System support and operations

Microsoft SQL Server

Linux/Windows

Atlassian products

Monitoring tools (Splunk/Prometheus)

Release and deployment procedures

Software engineering lifecycle

Tools

Jira Software

Jira Service Management

Confluence

Adobe Creative Cloud

Autodesk AutoCAD

REST Services

Web Services

Python

XML

Job description

Duties

• Provision of professional and technical contributions in the conception, development and co-ordination related to all aspects of lifecycle management of Commercial of the Shelf (COTS) applications supported within the Service Support and Business Application Business Area (SSBA BA) projects or services.
• Support and operation of the assigned system(s) including: Systems operationally used by NATO Enterprise community; Local systems currently used by Local Commands.
• Atlassian Products management and configuration.
• Maintenance of the operational & support environments.
• Monitoring performance of the assigned service applications.
• Support CIS Support Units (CSU) and other support staff for daily operations of the systems.
• Support technical reviews, walkthroughs and audits.
• Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain.
• Support to change management, configuration management, release/deployment and testing.
• Maintaining relationships with 3rd party suppliers.
• Provision of subject matter expertise and advice as required.
• Performing other duties as may be required.

Requirements

• Provision of professional and technical contributions in the conception, development and co-ordination related to all aspects of lifecycle management of Commercial of the Shelf (COTS) applications supported within the Service Support and Business Application Business Area (SSBA BA) projects or services.
• Support and operation of the assigned system(s) including:
• Systems operationally used by NATO Enterprise community; Local systems currently used by Local Commands.
• Atlassian Products management and configuration.
• Maintenance of the operational & support environments.
• Monitoring performance of the assigned service applications.
• Support CIS Support Units (CSU) and other support staff for daily operations of the systems.
• Support technical reviews, walkthroughs and audits.
• Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain.
• Support to change management, configuration management, release/deployment and testing.
• Maintaining relationships with 3rd party suppliers.
• Provision of subject matter expertise and advice as required.
• At least 3 years of relevant experience in the field of computer science or electronic engineering.
• Experience with release and deployment procedures.
• Experience in offering support for COTS Business Applications, including deployment, configuration, and troubleshooting, optimizing and incident resolution.
• Experience in offering user support for Microsoft, Adobe, Atlassian end user products, including deployment, configuration, and troubleshooting, optimizing and incident resolution.
• Experience and lifecycle support knowledge of the following COTS technology: Desktop Alert Application; Atlassian Products (Jira Software, Jira Service Management, Confluence, Jira Align); Adobe Creative Cloud Products (Lightroom, Photoshop, Illustrator, Acrobat, Dreamweaver); Autodesk Products (AutoCAD).
• Experience with Microsoft SQL Server (optimization and querying).
• Experience with Linux and Windows environment.
• Experience in various areas of Software Engineering including some of the following: Requirements elicitation and management (including non-functional requirements for Operations & Maintenance); Software change management and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools.
• Experience in planning and performing FAT, UAT and SAT.
• Knowledge and experience in state-of-the-art technologies, relevant to software engineering: Technologies and standards (at least four of them): HTML, REST Services, Web Services, HTTP, Python, XML, SQL; Application server technologies and Relational data base management systems; Experience in working with Monitoring Tools like Splunk, Prometheus (setting up, configure and maintain various alerts, rules and data interpretations).
• Required Security Clearance: NATO Secret.
• 50 % working days per month need to be onsite.
• Ability to work in cross functional teams like Application management/development team.
• Ability to communicate effectively orally and in writing with good briefing skills.

Preferences

• Desirable Experience and Education: Experience in NCIA processes and procedures.
• Knowledge of post related applications like Desktop Alert, Jira Software, Adobe Creative Cloud Products.
• Cloud computing, SaaS, knowledge of Microsoft Azure.
• Experience with data modelling of complex systems.
• Prior experience of working in an international environment comprising both military and civilian elements.