Key Lead - Docks Bruxsel, Hollister

Abercrombie & Fitch Spain, SL; Brussel Hoofdstad; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Quarterly bonus program

Merchandise discount

Mutual insurance and provident fund

Employee Assistance Program

Career development and internal promo

Training and onboarding

International team environment

13th month salary

Job summary

Abercrombie & Fitch Spain, SL is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and drive store performance through customer experience and teamwork.

Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, and maintaining visual displays while staying aligned with brand culture. The role requires strong communication, energy, and market awareness in a fast-paced environment.

Qualifications

• Education: High School Diploma or equivalent preferred.
• Retail experience: 1 year preferred.
• CEFR B2 in English & Dutch required.
• Strong customer focus and communication.
• Energetic, outgoing and assertive personality.
• Show initiative and adaptability.

Responsibilities

• Open and close routines performed daily.
• Operate Register/Point of Sale systems efficiently.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and conduct inventory checks.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic and assertive

Fashion knowledge

Education

High School Diploma / G.E.D.

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 24 hours per week.
• Required availability on Saturdays and some Sundays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

What it Takes

• Education- High School Diploma / G.E.D., or equivalent preferred
• Retail Experience- At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience- No supervisory/ management experience is required.
• CEFR B2 Fluency in English & Dutch, required
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

• Quarterly bonus program*
• Merchandise discount
• Mutual insurance and company provident insurance
• Employee Assistance Program
• Career development opportunities, we believe in internal promotion
• Training and development
• Attentive and personalized onboarding
• An international team of people who will celebrate you for who YOU are
• 13th month - 100%*
• *Pending probationary period

T he starting rate for this position is €16.91 per hour (i.e., the recruiting pay range for this position is €16.91 - €16.91 per hour). The starting rate and range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

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ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.