Junior Customer Success Manager — SaaS Fintech (Antwerp)

Startup Atlas; Antwerpen; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Employee stock options

Diverse international team

Learning & Development budget

Structured onboarding with mentor

Travel budget to collaborate

Annual Team G2G

Local administration support

Health insurance & pension

Equipment provided

Job summary

Oper Credits in Antwerp invites you to join its Customer Success team as a Junior Customer Success Manager in a hybrid role. You will handle day-to-day support, help automate processes, and progressively contribute to customer success delivery while learning from Solution Experts.

You are early in your career (1–3 years) and excited to grow in a fast-moving B2B SaaS environment, with strong organizational and communication skills and a customer-obsessed mindset.

Qualifications

• 1–3 years in Customer Success, Support or SaaS roles.
• Strong organizational and planning skills with attention to detail.
• Fluent in German, Dutch or French; English required.

Responsibilities

• Manage day-to-day support activities and scale processes.
• Provide timely, accurate responses to customer issues.
• Be the first contact for operational and product questions.
• Identify patterns and root causes in tickets and propose improvements.
• Collaborate with Product, Engineering and Customer Success to improve features and satisfaction.
• Grow into broader Customer Success responsibilities over time.

Skills

1–3 years experience

Customer support

SaaS / Tech

Organizational skills

Attention to detail

Communication

Collaborative mindset

Process improvement

Automation interest

AI-native mindset

Tools

CRM

Support tooling

Job description

Oper Credits in Antwerp invites you to join its Customer Success team as a Junior Customer Success Manager in a hybrid role. You will handle day-to-day support, help automate processes, and progressively contribute to customer success delivery while learning from Solution Experts.

You are early in your career (1–3 years) and excited to grow in a fast-moving B2B SaaS environment, with strong organizational and communication skills and a customer-obsessed mindset.