#jobdaymulti Réceptionniste bilingue Fr/An (H/F/X)

HOTEL LIMELETTE - HOTEL LIMELETTE; Limelette; Sur place; EUR 24 000 - 34 000; Plein temps

Résumé du poste

Hotel Limelette - Hotel Limelette in Waals-Brabant seeks an attentive Receptionist to welcome guests, manage check-in/check-out, and uphold luxury standards.

You will coordinate with Housekeeping, F&B, and Spa, handle reservations with the PMS, and assist with guest requests, including dining and local experiences.

Fluency in English and a discreet, proactive service mindset are valued; this role offers a front desk environment aligned with premium hospitality.

Qualifications

• Experience in front desk or guest-facing role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Discretion and refinement expected in a luxury hotel.
• Proficient with PMS and payment handling a plus.

Responsabilités

• Welcome guests with a warm, professional greeting and manage check-in/check-out.
• Provide local recommendations and tailor guest experiences.
• Handle reservations, room assignments, and billing accurately.
• Respond promptly to guest inquiries and resolve issues gracefully.
• Coordinate with Housekeeping, F&B, Spa to ensure seamless guest journey.
• Liaise with Spa for bookings; coordinate room service during peak hours.
• Provide information on on-site facilities and local highlights.
• Maintain accurate guest records and confidentiality; assist with upselling where relevant.
• Handle calls and payments; complete end-of-shift reporting.

Connaissances

Guest service

Communication

Organization

Problem solving

Multitasking

Description du poste

Les responsabilités attendues

As a Receptionist, you’re the first and last point of contact for our guests, delivering warm, precise, and seamless service from check-in to check-out, with the discretion and refinement expected of a luxury hotel.

Key Responsibilities

• Welcome guests with a warm, professional, and personalized greeting; manage check-in and check-out efficiently and accurately.
• Anticipate guest needs and preferences, offering tailored recommendations (dining, local experiences, transport, etc.).
• Handle reservations, room assignments, and billing with precision, using the hotel’s PMS.
• Respond to guest requests, questions, and complaints promptly, ensuring swift and elegant resolution.
• Coordinate closely with Housekeeping, F&B, and Spa to ensure a seamless guest journey.
• Coordinate group and meeting/event arrivals, ensuring smooth check-in for conference and ballroom guests.
• Liaise with the Spa team to manage guest bookings, arrivals, and inquiries related to spa facilities.
• Coordinate room service orders with F&B during peak or night hours, if applicable.
• Provide accurate information to guests about on-site facilities (restaurant hours, spa access, meeting room locations) and off-site highlights.
• Maintain accurate guest records and respect confidentiality at all times.
• Support upselling of rooms, packages, spa treatments, and hotel services where relevant.
• Ensure the front desk area always reflects the hotel’s standards of presentation.
• Handle incoming and internal calls via the hotel’s telephone system.
• Handle cash, card payments, and end-of-shift reporting accurately.