IT Support Specialist

Televic Rail; Izegem; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Televic Rail is seeking a motivated Junior IT Specialist to join our IT and Analytics team in Izegem. You will be the first point of contact for internal users, handling support tickets related to access management, cloud services, networking, and Linux-based systems, gaining hands-on experience with modern IT technologies.

We welcome a recent graduate or final-year student with a solid networking foundation, Azure Entra ID familiarity, Linux skills, and a service-oriented mindset.

Qualifications

• Bachelor's degree in CS/IT or final-year student in related field.
• Solid understanding of TCP/IP, VLANs, VPN, DNS, DHCP, firewalls.
• Familiarity with cloud platforms, preferably Microsoft Azure (Entra ID / Azure AD).
• Good working knowledge of Linux operating systems (CLI, permissions, troubleshooting).
• Understanding of IT support processes and ticketing systems.
• Strong team player with a service-oriented mindset.
• Good organizational skills and the ability to prioritize multiple requests.
• Excellent communication skills: able to explain tech topics to non-technical users.

Responsabilités

• Handle and resolve user support tickets in a timely and professional manner.
• Manage user access and identities in cloud environments (Azure Entra ID, role assignments).
• Support networking requests including VLAN configuration, VPN access, connectivity troubleshooting.
• Administer and troubleshoot Linux-based devices and servers (permissions, services, scripting).
• Assist with day-to-day IT operations and infrastructure maintenance.
• Document solutions, procedures, and configurations in the internal knowledge base.
• Collaborate with colleagues across departments and escalate complex issues when needed.

Connaissances

Networking basics

Azure Entra ID

Linux basics

Ticketing systems

Communication skills

Team collaboration

Prioritization

Formation

Bachelor's degree in Computer Science, IT, Networking, or related field

Outils

Azure Portal

Entra ID

VPN configuration

Linux CLI

Description du poste

We are looking for a motivated Junior IT Specialist, ideally a recent graduate, to join our IT and Analytics team. In this role, you will be the first point of contact for internal users, handling support tickets related to access management, cloud services, networking, and Linux-based systems. This is an excellent opportunity to build hands‑on experience across a broad range of modern IT technologies in a collaborative environment.

Your responsibilities

• Handle and resolve user support tickets in a timely and professional manner.

• Manage user access and identities in cloud environments (Microsoft Azure: Entra ID, role assignments, resource access).

• Support networking-related requests, including VLAN configuration, VPN access, and general connectivity troubleshooting.

• Administer and troubleshoot Linux-based devices and servers (user management, permissions, services, basic scripting).

• Assist with day-to-day IT operations and infrastructure maintenance.

• Document solutions, procedures, and configurations in the internal knowledge base.

• Collaborate with colleagues across departments and escalated complex issues where needed.

Who are you?

• Bachelor's degree (or final-year student) in Computer Science, IT, Networking, or a related field.

• Solid understanding of networking fundamentals: TCP/IP, VLANs, VPN, DNS, DHCP, firewalls.

• Familiarity with cloud platforms, preferably Microsoft Azure (Azure Portal, Entra ID / Azure AD, access management).

• Good working knowledge of Linux operating systems (command line, user and permission management, basic troubleshooting).

• Understanding of IT support processes and ticketing systems.

• Strong team player with a collaborative, service-oriented mindset.

• Good organizational skills and the ability to prioritize multiple requests.

• Excellent communication skills: able to explain technical topics clearly to non-technical users.