IT Support (LV1/LV2)/Dedicated Service Desk Agent/Incident Analyst/Problem Solver - European Institution

NTT DATA Europe & Latam; Brussel; Sur place; EUR 32 000 - 44 000; Plein temps

Résumé du poste

NTT DATA Europe & Latam is seeking an IT Support professional (LV1/LV2) to join our European Institution project in Brussels. The role covers dedicated service desk and incident analysis, with responsibilities for remote and on-site support and VIP user liaison.

Ideal candidates have at least 3 years in IT support, fluent English and French, and familiarity with Windows, AD, and MS Office. ITIL V4 Foundation is a plus; the position is full-time in Brussels with a dynamic, multicultural

Qualifications

• Minimum of 3 years of professional IT support experience.
• Fluency in English and French, written and spoken.
• ITIL V4 Foundation certification is advantageous.
• Hands-on in Windows environments, AD and MS Office.

Responsabilités

• Handle first- and second-line IT support requests for end-users.
• Act as single point of contact for VIP users and ensure swift incident resolution.
• Record incident details meticulously and follow up on tickets.
• Provide remote and on-site support and assist with PC reconfiguration and setup.

Connaissances

3+ years experience

English & French fluency

ITIL V4 Foundation

Windows skills

Active Directory

MS Office

Outils

Windows

Active Directory

MS Office

Description du poste

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com.

Role: IT Support (LV1/LV2)/Dedicated Service Desk Agent/Incident Analyst/Problem Solver - European Institution

Location: Brussels, Belgium - European Institution

Responsibilities

Following tasks will be performed by external service provider:

• Receiving calls and emails, first-line customer liaison.
• Single Point of Contact for end-users (VIP)
• Conduct swift incident analysis to ensure effective resolution.
• Prioritize first and second-line customer interactions for outstanding first call resolution rates.
• Maintain meticulous records of incident and problem information.
• Provide expert support remotely and on-site to deliver timely solutions.
• Play a pivotal role in reconfiguration and installation of PC environments

Requirements

Following skills are required for the performance of the above listed tasks:

• Minimum of 3 year of relevant professional experience
• Fluency in both English+French mandatory both written and oral
• ITIL V4 Foundation certification would be an asset
• You have already IT skills (Windows, AD, MS Office)

Languages

• Excellent knowledge of English - Level C1 in Understanding, Speaking and Writing
• Excellent knowledge of French - Level B2 in Understanding, Speaking and Writing

Some soft skills the client will appreciate

• Good analytical and synthesis skills, communicate effectively and know how to adapt communication to interlocutors
• Flexible, conscientious, results-oriented, proactive and critical. Someone who constantly wants to learn
• Can work independently and in a team, under pressure and with changing priorities
• Problem-solving skills
• Proactive attitude, customer oriented and results
• Rapid self-starting capability and experience in team working and working in an international/ multicultural environment

Our offer

• You will have the opportunity to work in an international and multi-cultural environment
• You will be able to work for interesting European projects that is managed by European Commission
• You will receive a nice compensation and benefits according to your level (Freelancers are also welcome)
• We offer you an attractive salary package that matches your experience, and extra-legal benefits such as insurances, meal vouchers and others. Or a daily rate that fits your expectations
• You can count on a varied and exciting job in which autonomy and responsibility are key
• Your office will be in Brussels
• Working schedule is fulltime