IT Service Desk Engineer

Yonderland; Antwerpen; Hybrid; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Company car & fringe benefits

Meal vouchers

Group and hospitalisation insurance

Additional holidays

Staff discount

Hybrid work up to 2 days / week

Bootcamps and team events

Job summary

Yonderland is expanding its IT service desk to support HQ, warehouse, and stores across Belgium, the Netherlands, and the UK. The role focuses on incident and service request management, user communication, and collaboration with internal teams and providers.

The ideal candidate speaks Dutch with good French, has IT support experience or relevant education, and is proficient in Microsoft 365, Intune, and Entra/Azure. Hybrid work and career growth are offered.

Qualifications

• Must be a Dutch speaker with good French knowledge.
• Experience in a similar IT support role or relevant IT course/education.
• Knowledge of the Microsoft 365 environment, Intune and Entra/Azure.

Responsibilities

• Manage incident and service request tickets raised by HQ, warehouse and stores, including detection, recording, analysis, diagnosis and resolution or escalation.
• Act as interface between users, internal support teams and service providers.
• Ensure timely escalation for high severity incidents and maintain standard processes.

Skills

Dutch language

French language

Microsoft 365

Intune

Entra/Azure

Tools

Microsoft 365

Intune

Entra/Azure

Job description

Yonderland is a leading omnichannel outdoor retailer in Europe with strong brands such as A.S.Adventure and Juttu in Belgium, Bever in the Netherlands and Cotswold Outdoor, Snow+Rock and Runners Need in the UK. Yonderland has a central IT team supporting three business units in multiple countries, headquartered in Hoboken (Antwerp).

To expand our team, we are looking for an IT service desk engineer.

Your adventure

• Manage through incident and service request tickets, raised by HQ, warehouse and stores. This includes, but is not limited to, detection, recording, analysis, diagnosis, and either resolution or escalation of tickets.
• Be an effective interface between users, internal support teams and service providers.
• Ensure that the appropriate escalation processes are followed in a timely manner, ensuring that high severity/priority incidents are managed according to those standards.
• Ensure that users are kept fully informed and up to date with the status of their incidents/requests. Provide effective and timely communication to the business during widespread business issues.
• Ensure that all records and documents are completed in an accurate, concise and articulate way, including, but not limited to, incident and service request tickets.
• Assist in project related activities
• Assist users in making more effective use of desktop systems, products and services enabling them to increase their productivity/efficiency
• Assist with on-site activities as well as opening of new stores (BE/LU/FR)
• You will participate in a rotating on-call schedule, providing support for sales-blocking issues and critical systems one week per month.

Profile

• You are a Dutch speaker with a good knowledge of French.
• You have experience in a similar position or followed a relevant IT course/education.
• You have knowledge of Microsoft 365 environment, Intune and Entra/Azure.
• You are a team-player and you are customer focused.
• You are proactive and are eager to learn.

What's in it for you?

• The opportunity to prove yourself over 6 months, with permanent employment as the goal.
• A versatile position with pronounced responsibility and variety in a strongly growing and innovative market leader, operating internationally with headquarters in Hoboken (Antwerp) and offices in the Netherlands and the UK.
• The IT department is a driving force that will support this strong growth, and you will help shape it.
• An open corporate culture where you can be yourself.
• You can count on a competitive gross monthly salary in proportion to your experience including the possibility of a company car supplemented by numerous fringe benefits such as meal vouchers, group and hospitalisation insurance, additional holidays and staff discount.
• Adventurous colleagues in an international and diverse team.
• Flexibility to combine up to 2 days a week of working from home with working in the office.
• The opportunity to participate in our bootcamps (showers available) and various team events twice a week during the lunch break.