IT Service Delivery Manager

Inchcape Belux; Zaventem; Hybride; EUR 75 000 - 95 000; Plein temps

Avantages offerts par ce poste

Company car

Meal vouchers

Insurance

Résumé du poste

Inchcape Belux, a leading automotive industry partner, seeks a Service Delivery Manager in Zaventem to ensure IT services meet business expectations, compliance, and operational standards. You will oversee service performance, coordinate support partners, and drive improvements across applications, infrastructure, and ITSM processes.

We offer a freelance contract with potential move to permanent, a company car, meal vouchers, insurance, and a hybrid work setup with up to two remote days per week

Qualifications

• Experience in IT Service Delivery, IT Operations, or Infrastructure Support.
• Strong knowledge of ITIL/ITSM and service performance.
• Experience managing external service providers and driving SLA/KPI performance.
• Knowledge of IT compliance, security controls, audits, and risk management.
• Strong analytical, problem-solving, and communication skills.
• Fluent in English; French and Dutch.

Responsabilités

• IT Compliance & Governance: Ensure compliance of applications, infrastructure, and end-user services with corporate policies, security standards, and regulatory requirements.
• Coordinate IT audits, remediation plans, and risk mitigation activities.
• Maintain governance controls and IT documentation in collaboration with regional IT and Security teams.
• Service Delivery & Support Management: Manage IT service delivery and support operations, ensuring agreed service levels are achieved.
• Monitor and improve performance through SLAs, KPIs, and ITSM processes.
• Act as the escalation point for major incidents and service-related issues.
• Drive improvements across applications, infrastructure, and IT service management processes.
• Coordinate technology initiatives and operational changes to ensure successful adoption and service readiness.
• Support standardization, automation, and efficiency improvements across the IT environment.

Connaissances

IT Service Delivery

IT Operations

Infrastructure Support

ITIL & ITSM

SLA/KPI Management

External Service Providers

IT Compliance

Communication

Description du poste

Our IT department is looking for a Service Delivery Manager to join our team in Zaventem. In this position, you will ensure that IT services are delivered in line with business expectations, compliance requirements, and operational standards. You oversee service performance, coordinate support partners, and drive continuous improvements across applications, infrastructure, and IT service management processes.

What you’ll do

IT Compliance & Governance

• Ensure compliance of applications, infrastructure, and end-user services with corporate policies, security standards, and regulatory requirements.
• Coordinate IT audits, remediation plans, and risk mitigation activities.
• Maintain governance controls and IT documentation in collaboration with regional IT and Security teams.

Service Delivery & Support Management

• Manage IT service delivery and support operations, ensuring agreed service levels are achieved.
• Monitor and improve performance through SLAs, KPIs, and ITSM processes.
• Act as the escalation point for major incidents and service-related issues.
• Drive improvements across applications, infrastructure, and IT service management processes.
• Coordinate technology initiatives and operational changes to ensure successful adoption and service readiness.
• Support standardization, automation, and efficiency improvements across the IT environment.

About you

• Demonstrable experience in IT Service Delivery, IT Operations, or Infrastructure Support.
• Good understanding of ITIL, ITSM processes, and service performance management.
• Experience managing external service providers and driving SLA/KPI performance.
• Knowledge of IT compliance, security controls, audits, and risk management.
• Strong analytical, problem-solving, and communication skills.
• Fluent in English; French and Dutch.

We offer you

• Join a global, values-driven organization transforming the automotive industry.
• Freelance contract with the intention & willingness to move to a permanent contract or immediately a permanent contract with a competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
• Flexible work schedules with hybrid working options (up to 2 days remote).
• Opportunities for career growth and professional development in an innovative international setting.
• Work with renowned Japanese brands, i.e. Toyota & Lexus.
• Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.