IT Logistics Operations Agent

Netcompany Group A/S; Brussel Hoofdstad; Sur place; EUR 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Modern environment

Competitive compensation & benefits

Mobility budget

Well-being activities

Udemy for Business access

Personal development plan

Résumé du poste

Netcompany Belgium is seeking an IT Logistics Operations Agent to manage IT logistics requests, asset lifecycle and inventory accuracy across Belgium and Luxembourg.

You will guide requests in ServiceNow HAM, coordinate with warehouses and field technicians, and contribute to continuous improvement of logistics processes while communicating in English and French.

Qualifications

• 3+ years in IT logistics or related roles.
• Experience with IT asset lifecycle management.
• Proficient in ServiceNow and HAM.
• Accurate asset records and inventory data management.
• Strong Excel and Outlook skills; organized and communicative.
• Fluent English and French (B2).

Responsabilités

• Receive, review and validate IT logistics requests.
• Register and track requests in ServiceNow HAM.
• Translate requests into logistics actions (delivery, return, relocation).
• Coordinate equipment movements with warehouse/logistics operators and field teams.
• Maintain asset, stock and inventory information and support checks.
• Prepare operational reports and contribute to process improvements.

Connaissances

IT logistics

Asset management

ServiceNow HAM

Excel

Communication

Organization

Outils

ServiceNow HAM

ABAC Assets Forms

Description du poste

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

What does it feel like to be an IT Logistics Operations Agent in Netcompany?

As an IT Logistics Operations Agent, you will:

• Receive, review and validate IT logistics requests from end-users, service teams and authorised stakeholders.
• Register, update, assign and track requests in ServiceNow HAM (SNOWHAM) throughout their lifecycle.
• Translate approved requests into the appropriate logistics actions, including equipment preparation, delivery, collection, return, relocation and swap.
• Perform accurate asset administration and updates in ABAC Assets Forms, following established procedures.
• Coordinate IT equipment movements with warehouse/logistics operators, distribution teams, field technicians and other support teams across Belgium and Luxembourg.
• Monitor open requests, follow up on pending actions, identify blockers and elevate discrepancies or exceptions when required.
• Maintain accurate asset, stock and inventory information and support inventory checks, reconciliations and audits.
• Prepare operational reports and contribute to the continuous improvement of logistics procedures, processes and work instructions.

Qualifications

What would make you a good fit for the role:

• 3+ years of experience in IT logistics, IT asset management, stock coordination, service operations or a similar role.
• Good understanding of IT equipment logistics and asset lifecycle management, including delivery, collection, relocation, replacement and returns.
• Good working knowledge of ServiceNow, with experience in Hardware Asset Management (HAM) considered a strong advantage.
• Strong ability to manage asset records, administrative transactions and inventory data accurately and in line with established procedures.
• Good Microsoft Office skills, particularly Excel and Outlook, with strong organisational, analytical and communication skills and the ability to manage multiple priorities in an international environment.
• Good spoken and written English and French (minimum B2 level in both languages).
• Experience with ABAC Assets Forms, EU institutions, ITIL, inventory reconciliation or asset audits would be an advantage.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining NetcompanyBelgium, you will be an integral part of a distinguished team of600+tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-PG1

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.