IT Logistics Operations Agent

Netcompany; Brussel; Hybride; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Mobility budget

Well-being activities

Udemy for Business access

Development plan

Competitive compensation & benefits

Modern environment

Résumé du poste

Netcompany Belgium is seeking an IT Logistics Operations Agent to manage IT logistics requests and asset lifecycles across Belgium and Luxembourg. You will register, track, and coordinate movements in ServiceNow HAM and ABAC asset forms, ensuring accuracy and timely delivery.

You will collaborate with cross-functional teams, maintain asset data, and contribute to continuous improvements while communicating in English and French at B2 level.

Qualifications

• 3+ years of IT logistics, asset management, stock coordination or similar.
• Understanding of IT equipment logistics and asset lifecycle including delivery, collection and returns.
• Knowledge of ServiceNow, HAM experience is advantageous.
• Ability to manage asset records, transactions and inventory data accurately.
• MS Office skills; Excel and Outlook; strong organisational, analytical and communication abilities.
• Fluent spoken and written English and French (minimum B2).
• Experience with ABAC Assets Forms, EU institutions, ITIL or asset audits is a plus.

Responsabilités

• Receive, review and validate IT logistics requests from end-users and stakeholders.
• Register, update, assign and track requests in ServiceNow HAM throughout their lifecycle.
• Translate approved requests into logistics actions: equipment preparation, delivery, collection, relocation and swap.
• Perform asset administration updates in ABAC Assets Forms per procedures.
• Coordinate IT equipment movements with warehouse and field teams across Belgium and Luxembourg.
• Monitor open requests, follow up on actions, identify blockers and discrepancies.
• Maintain accurate asset, stock and inventory information; support checks and audits.
• Prepare operational reports and contribute to process improvements.

Connaissances

IT logistics

Asset lifecycle management

Organisational skills

Analytical skills

Communication skills

Multitasking

English and French (B2)

Outils

ServiceNow HAM

ABAC Assets Forms

Excel

Outlook

ITIL

Description du poste

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

What does it feel like to be an IT Logistics Operations Agent in Netcompany?

As an IT Logistics Operations Agent, you will:

• Receive, review and validate IT logistics requests from end-users, service teams and authorised stakeholders.
• Register, update, assign and track requests in ServiceNow HAM (SNOWHAM) throughout their lifecycle.
• Translate approved requests into the appropriate logistics actions, including equipment preparation, delivery, collection, return, relocation and swap.
• Perform accurate asset administration and updates in ABAC Assets Forms, following established procedures.
• Coordinate IT equipment movements with warehouse/logistics operators, distribution teams, field technicians and other support teams across Belgium and Luxembourg.
• Monitor open requests, follow up on pending actions, identify blockers and escape discrepancies or exceptions when required.
• Maintain accurate asset, stock and inventory information and support inventory checks, reconciliations and audits.
• Prepare operational reports and contribute to the continuous improvement of logistics procedures, processes and work instructions.

Qualifications

What would make you a good fit for the role:

• 3+ years of experience in IT logistics, IT asset management, stock coordination, service operations or a similar role.
• Good understanding of IT equipment logistics and asset lifecycle management, including delivery, collection, relocation, replacement and returns.
• Good working knowledge of ServiceNow, with experience in Hardware Asset Management (HAM) considered a strong advantage.
• Strong ability to manage asset records, administrative transactions and inventory data accurately and in line with established procedures.
• Good Microsoft Office skills, particularly Excel and Outlook, with strong organisational, analytical and communication skills and the ability to manage multiple priorities in an international environment.
• Good spoken and written English and French (minimum B2 level in both languages).
• Experience with ABAC Assets Forms, EU institutions, ITIL, inventory reconciliation or asset audits would be an advantage.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining NetcompanyBelgium, you will be an integral part of a distinguished team of600+tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.