First-Line Transportation Support Specialist

Jobat; Ieper; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Jobat in Belgium is seeking a 1st Line Customer Support Agent to be the first point of contact for customers, addressing inquiries via phone and ticketing systems, and providing technical support for transportation products and services.

The role requires prompt communication, triage of calls, and handling tickets in FIFO order, with additional responsibilities around installations and validations for customers.

Qualifications

• This is a time-sensitive role requiring prompt and clear communication.
• Handle incoming support calls and manage tickets in FIFO order.
• Assist with product installations and validations.

Responsabilités

• Handling incoming support calls (triage), ensuring all calls are addressed
• Managing support tickets in the assigned language queue(s) on a First-In, First-Out (FIFO) basis
• Performing initial analysis of reported issues
• Conducting validation calls and following up with installers
• Processing Return Authorization (RA) tickets
• Following escalation procedures and adhering to support policies
• Communicating effectively with customers across various channels

Description du poste

Jobat in Belgium is seeking a 1st Line Customer Support Agent to be the first point of contact for customers, addressing inquiries via phone and ticketing systems, and providing technical support for transportation products and services.

The role requires prompt communication, triage of calls, and handling tickets in FIFO order, with additional responsibilities around installations and validations for customers.