IT Consultant/Service Delivery Engineer

Xquisit; Antwerpen; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Xquisit is seeking an IT Consultant/Service Delivery Engineer in Antwerp, Belgium, to deliver high-quality IT support. The role involves managing local projects, providing onsite assistance, and advising customers on their IT needs while ensuring compliance with standards.

The ideal candidate has a strong technical background in troubleshooting PCs, experience with IT service delivery, and fluency in Dutch and English. This position also includes participation in an after-hours support team.

Qualifications

• 3 to 5 years experience in delivering IT services.
• Experience with the ServiceNow tool is a plus.
• Fluency in Dutch and English; French is a plus.

Responsabilités

• Provide local on-site support and manage incidents.
• Manage small to medium size local projects.
• Collaborate with specialist teams for various IT needs.
• Continuously improve On-Site Support service delivery.
• Advise customers on IT needs and best practices.
• Establish strong relationships with local businesses.

Connaissances

Troubleshooting PC's and laptops

Windows 10/11 and Linux OS

Microsoft products

Network infrastructure

Cloud technologies

AI fundamentals

IT service delivery knowledge

Formation

Exposure to IT processes and methodologies (ITIL, PMI, SDLC)

Outils

ServiceNow

Description du poste

Functie:

We are seeking an IT Consultant/Service Delivery Engineer to provide high‑quality IT support in a fast‑paced environment, assisting the business in maintaining competitiveness in an increasingly interconnected world. This position will report to the IT Team Leader – Belgium. The successful candidate will also be a part of the after‑hours support team, responsible for providing both remote and onsite support on an on‑call basis.

Responsibilities

• administrate and solve incidents assigned to the local on‑site support
• participate in delivery of projects requiring local representation in BeNe subregion
• manage small to medium size local projects
• collaborate with our specialist teams for network, server, telephony infrastructure and others
• continuous development and improvement of On‑Site Support service delivery
• advise customers and users on their IT needs and best practices
• establish and maintain strong relationships with local business
• take ownership to increase knowledge in new and existing software platforms used by your end users (example Office 365 tools, AI)
• provide local subject matter expertise regarding processes, technology, organisation and business
• continuous focus on customer satisfaction, compliance and standards
• work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• provide full onsite/desk side support to end users for all their IT issues, service/change requests
• image, deploy, upgrade and refresh PCs and manage assets
• team up with your peers at other locations in case of cross functional support is required
• administrative follow‑up on daily operations & projects (ticket handling) to ensure reportability

Experience requirements

• 3 to 5 years experience of successfully delivering IT services is a plus.
• Experience in the ServiceNow tool is a plus.

Knowledge requirements

• Strong technical knowledge of troubleshooting PC’s, laptops, Windows 10/11, Linux OS
• Strong knowledge of Microsoft products
• Good base knowledge of network infrastructure
• Basic knowledge of cloud, AI and other recent technologies
• Good overall understanding of IT service delivery in a dynamic environment

Educational requirements

• Exposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
• Fluency in Dutch and English, spoken and written is a must. French is a plus.

Personality requirements

• A driven mindset, eager to learn and adopt new changes
• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• A methodical and structured achiever who can plan, organise, prioritise, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self‑sufficiency