INTERN Customer Care Center

Schneider Electric; Ukkel; Sur place; EUR 8 928 - 13 392; Plein temps

Résumé du poste

Schneider Electric in Ukkel, Brussels, is seeking a proactive intern to support the Customer Care Center during peak activities. This role involves handling customer inquiries, assisting with logistics-related questions, and maintaining high service levels.

The ideal candidate is pursuing a degree in Business or Logistics and is fluent in French or Dutch, plus English. This position is anticipated to last 3-6 months, starting ideally in September 2026.

Qualifications

• Fluency in French or Dutch plus English is required.
• Currently enrolled in a relevant degree program.
• Strong interpersonal skills and ability to manage multiple tasks.

Responsabilités

• Support the CCC team in handling customer inquiries.
• Assist customers with logistics-related questions.
• Help ensure timely responses to customer inquiries.

Connaissances

Fluency in French

Fluency in Dutch

Fluency in English

Strong communication skills

Organized and detail-oriented

Customer-focused mindset

Problem-solving attitude

Formation

Currently pursuing a degree in Business, Supply Chain, Logistics or related field

Outils

MS Office (Excel, Outlook)

Description du poste

Role Overview

We are seeking a proactive and customer-oriented intern to support the Customer Care Center (CCC) during a period of increased activity driven by key business projects, including the PO/SO system go-live and the transition of DC Smarlog to Unify. The intern will play an important role in helping manage a higher volume of customer inquiries and ensuring a high level of service is maintained across both commercial and logistics-related topics.

Where?

Ukkel, Brussels, Belgium

Duration?

3-6 months (depending on your school convention) – Ideally starting in September 2026

Key Responsibilities

• Support the CCC team in handling customer inquiries (via email, phone, or internal systems)
• Assist customers with logistics-related questions, including delivery times and shipment status, documentation and order tracking
• Provide support on commercial inquiries, such as order-related questions and basic product/service information
• Help ensure timely and accurate responses to customers
• Collaborate with internal teams (e.g., logistics, sales, operations) to resolve customer issues
• Contribute to maintaining high customer satisfaction levels during system transitions and peak workload periods
• Support administrative tasks and process improvements within the CCC

Profile

• Fluency in French or Dutch plus English
• Currently pursuing a degree in Business, Supply Chain, Logistics, or a related field
• Strong communication and interpersonal skills
• Customer-focused mindset with a problem-solving attitude
• Organized and detail-oriented
• Ability to manage multiple tasks in a fast-paced environment
• Good knowledge of MS Office (Excel, Outlook)

You must submit an online application to be considered for any position with us. This position will be posted until filled.