German & Dutch Speaking Customer Support Representative

Ignite; Gent; Sur place; EUR 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health & Life Insurance

Fully paid onboarding

Relocation housing for 30 days

Advance shift planning

Résumé du poste

Ignite in Ghent, Belgium, is seeking a Customer Advisor to reduce vehicle downtime and support international supply chains. You will bridge enterprise clients and specialist engineers, providing diagnostics and tailored operational guidance to fleet managers and service points globally.

Core responsibilities include handling high-priority calls, diagnosing complex issues, and coordinating with Sales, Logistics and Engineering to ensure accurate system records.

Qualifications

• Native or business-fluent German and Dutch language skills.
• English knowledge at B2 level or higher.
• Willingness to work a 24/7 rotating shift schedule.

Responsabilités

• Handle high-priority inbound calls and digital requests while adhering to safety and quality benchmarks.
• Examine operational issues to develop data-driven solutions for corporate accounts.
• Collaborate with Sales, Logistics and Engineering to speed responses and keep records accurate.
• Work four days onsite and one remote day at the Ghent hub.
• Participate in a fully paid onboarding program from day one; no prior mechanics background required.

Connaissances

German & Dutch bilingual

English (B2+)

Digital literacy

Resilience & tact

24/7 shift availability

Description du poste

Location: Ghent, Belgium (Hybrid: 4 Days Onsite / 1 Day Remote)

Industry: Commercial Transport & Heavy Vehicle Manufacturing

Role Overview

A leading global manufacturer of commercial transport solutions and heavy vehicles is seeking a motivated Customer Advisor to join its team in Ghent, Belgium. In this role, your primary objective will be to reduce vehicle downtime and ensure the smooth flow of international supply chains. Acting as a crucial bridge between enterprise clients and specialist engineers, you will provide expert technical guidance, diagnostic assistance, and tailored operational strategies to fleet managers and certified service points globally.

Core Responsibilities

• Customer Advisory: Handle high-priority inbound phone calls and digital requests while adhering to rigorous safety and quality benchmarks.
• Analytical Diagnostics: Examine complex operational roadblocks to develop fast, data-driven solutions for corporate account partners.
• Interdepartmental Alignment: Work closely with Sales, Logistics, and Engineering units to speed up response times and guarantee accurate system records.
• Hybrid Work Framework: Enjoy a balanced workweek featuring four days on-site at the modern Ghent hub and one remote workday.
• Comprehensive Paid Training: Participate in a fully paid corporate onboarding program from day one. No previous background in mechanics or engineering is required; full technical training will be provided.

Candidate Requirements

Language Requirements

• Bilingual Skills: Native or business-fluent command of both German and Dutch (verbal and written), with the ability to switch between both languages effortlessly in professional settings.
• English Knowledge: B2 (Upper-Intermediate) level or higher to utilize digital applications, complete documentation, and participate in global team interactions.

Professional Qualities

• Resilience & Tact: Proven capacity to stay composed, focused, and solution-driven during high-volume periods and critical client discussions.
• Digital Literacy: Ease with operating enterprise software platforms and managing multiple digital interfaces concurrently.
• Rotational Availability: Complete willingness to work within a 24/7 rotating shift schedule to maintain continuous support for international fleet operations.

Compensation & Benefits

Financial & Health Protection

• Attractive Remuneration: Market-leading base pay designed to reward your valuable German and Dutch language skills.
• Health & Life Insurance: Broad private medical and life coverage starting from your very first day under contract.
• Advance Shift Planning: Work schedules are published well ahead of time, allowing you to reliably organize your personal commitments.

Relocation & Development

• Turnkey Relocation Package: To make your move to Belgium hassle-free, enjoy 30 days of fully furnished housing in Ghent at no cost while finding a permanent residence.
• Career Advancement: Clear internal mobility paths aimed at accelerating your growth toward international leadership, corporate training, or specialized technical roles.