Inside Sales Associate

Jobtailor; Vilvoorde; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Jobtailor in Vilvoorde, Belgium, is seeking a proactive Sales Support specialist for forwarding operations. You will convert opportunities into active leads, hand over high-potential leads to Outside Sales, and manage the sales mailbox with timely responses.

You will prepare and execute spot quotes and maintain the quote database to monitor performance. You will implement customer SOPs, monitor KPIs, coordinate sales activities, and provide support to field sales, ensuring a smooth handover to

Qualifications

• Solid and relevant experience in Forwarding (Air and/or Sea).
• Strong operational insight.
• Ideally, hands-on experience as a Forwarder.
• First commercial experience.
• Bilingual Dutch/French.
• Professional command of English, spoken and written.
• Ability to recognize commercial opportunities.
• Personal customer interaction skills.
• Hands-on approach.
• Team player with positive energy and enthusiasm.
• Availability to work full-time.

Responsabilités

• Explore new opportunities and convert leads into prospects and active trading customers.
• Handover high-potential leads to Outside Sales for follow-up.
• Monitor the Sales Mailbox and handle incoming customer requests.
• Prepare and execute spot quotes for own leads and customers.
• Execute spot quotes from Sales Executives’ portfolios, including follow-up calls.
• Maintain the quote database to track performance, conversion, and hit ratios.
• Set up, implement, and maintain customer SOPs and agreements from order to payment.
• Manage complete customer onboarding within Hellmann.
• Train and guide operational teams on customer-specific procedures.
• Monitor and steer customer KPIs to ensure service excellence.
• Handle exceptions for live customers.
• Ensure a structured handover to Operations or Account Management within one year.
• Prepare monthly reports on ad hoc quotation success.
• Monitor and steer customer KPI achievement.
• Provide ad hoc support to Field Sales Representatives in alignment with the Sales Director.
• Provide meticulous administrative and clerical support for sales tasks and processes.
• Coordinate sales activities and essential office tasks.

Connaissances

Forwarding Experience

Operational Insight

Hands-on Approach

Team Player

Availability to work full-time

Commercial Opportunity spotting

Personal customer interaction

Outils

HISA/CRM

HITS/Pricing Tools

Description du poste

• Explore new opportunities and convert leads into prospects and active trading customers
• Hand over high-potential leads to the Outside Sales team for further follow-up
• Monitor the Sales Mailbox and handle incoming customer requests
• Prepare and execute spot quotes for own leads and customers
• Execute spot quotes from Sales Executives’ portfolios, including mandatory follow-up calls
• Use HISA/CRM and HITS/Pricing Tools; create quotes independently when needed
• Maintain the quote database to track performance, conversion, and hit ratios
• Set up, implement, and maintain customer SOPs and agreements from order to payment
• Manage complete customer onboarding within Hellmann
• Train and guide operational teams on customer-specific procedures
• Monitor and steer customer-specific KPIs to ensure service excellence
• Handle exceptions for live customers
• Ensure a structured handover to Operations or Account Management within one year
• Prepare monthly reports on ad hoc quotation success
• Monitor and steer customer KPI achievement
• Provide ad hoc support to Field Sales Representatives in alignment with the Sales Director
• Provide meticulous administrative and clerical support for sales tasks and processes
• Coordinate sales activities and essential office tasks

Requirements

• Solid and relevant experience in Forwarding (Air and/or Sea)
• Strong operational insight
• Ideally, hands-on experience as a Forwarder
• First commercial experience
• Bilingual Dutch/French
• Professional command of English, spoken and written
• Ability to recognize commercial opportunities
• Personal customer interaction skills
• Hands-on approach
• Team player with positive energy and enthusiasm
• Availability to work full-time

Core Competencies

Demonstrates expertise in customer onboarding, sales process management, and operational efficiency within forwarding services. Proficient in utilizing CRM tools and maintaining performance metrics to drive sales success.

Highest-signal resume keywords

• Forwarding Experience
• Customer Onboarding Management
• Bilingual Dutch/French
• Operational Insight
• Sales Process Coordination

Hard Skills

• Spot Quoting
• Quote Database Management
• KPI Monitoring
• Sales Mailbox Management
• Customer SOP Implementation

Soft Skills

• Personal Customer Interaction Skills
• Team Player
• Hands-On Approach
• Positive Energy
• Enthusiasm

Industry Keywords

• Forwarding
• Air Freight
• Sea Freight
• Sales Support
• Customer Service Excellence

Tools & Technologies

• HISA/CRM
• HITS/Pricing Tools