Impact-Driven EU Sales Support Intern

Merchery; Brussel Hoofdstad; Sur place; EUR 8 000 - 13 000; Plein temps

Résumé du poste

Merchery is seeking a Sales Intern to support EU leads and clients, guiding them through our self-service platform and providing real-time assistance. You will help convert opportunities into deals, respond to inquiries via chat, email, and phone, and collaborate with internal teams to improve the client experience.

The EU Sales team includes Sales Executives and Sales Support; the intern will join the Support team to ensure smooth lead transmission and valuable feedback from clients.

Qualifications

• You have a genuine interest in people and a sense of service.
• You are fluent in English and any other language is a plus.
• You are organized, detail-oriented, and capable of managing several tasks at once.
• You’re a great communicator who enjoys being on the front line with clients.
• You are collaborative, team-oriented, and thrive in a fast-paced environment.
• You’re comfortable with tools and platforms (CRM, chat, helpdesk…).
• You’re excited by the idea of improving processes and making things smoother.
• You care about quality, aesthetics, and sustainability – like we do.
• You always wanted to go outside your comfort zone and start a new challenge abroad.
• You demonstrates patience and resilience under stress, staying calm and effective even in high-pressure situations.

Responsabilités

• Respond in a reactive and timely manner to incoming requests via chat, email, and phone.
• Guide clients to close deals via self-service.
• Answer unassigned leads and assist them navigating the website.
• Detect and report issues encountered by users to help improve the experience on the website.
• Collaborate with the tech team to eliminate friction points and contribute to a smooth user journey.
• Work closely with the Sales Executives to ensure a seamless lead transmission process.
• Collect and share feedback from clients to help the team continuously improve our offering.

Description du poste

Merchery is seeking a Sales Intern to support EU leads and clients, guiding them through our self-service platform and providing real-time assistance. You will help convert opportunities into deals, respond to inquiries via chat, email, and phone, and collaborate with internal teams to improve the client experience.

The EU Sales team includes Sales Executives and Sales Support; the intern will join the Support team to ensure smooth lead transmission and valuable feedback from clients.