Sales Support Intern

Merchery; Brussel Hoofdstad; Sur place; EUR 8 000 - 13 000; Plein temps

Résumé du poste

Merchery is seeking a Sales Intern to support EU leads and clients, guiding them through our self-service platform and providing real-time assistance. You will help convert opportunities into deals, respond to inquiries via chat, email, and phone, and collaborate with internal teams to improve the client experience.

The EU Sales team includes Sales Executives and Sales Support; the intern will join the Support team to ensure smooth lead transmission and valuable feedback from clients.

Qualifications

• You have a genuine interest in people and a sense of service.
• You are fluent in English and any other language is a plus.
• You are organized, detail-oriented, and capable of managing several tasks at once.
• You’re a great communicator who enjoys being on the front line with clients.
• You are collaborative, team-oriented, and thrive in a fast-paced environment.
• You’re comfortable with tools and platforms (CRM, chat, helpdesk…).
• You’re excited by the idea of improving processes and making things smoother.
• You care about quality, aesthetics, and sustainability – like we do.
• You always wanted to go outside your comfort zone and start a new challenge abroad.
• You demonstrates patience and resilience under stress, staying calm and effective even in high-pressure situations.

Responsabilités

• Respond in a reactive and timely manner to incoming requests via chat, email, and phone.
• Guide clients to close deals via self-service.
• Answer unassigned leads and assist them navigating the website.
• Detect and report issues encountered by users to help improve the experience on the website.
• Collaborate with the tech team to eliminate friction points and contribute to a smooth user journey.
• Work closely with the Sales Executives to ensure a seamless lead transmission process.
• Collect and share feedback from clients to help the team continuously improve our offering.

Description du poste

Merchery is born from the simple observation that corporate gifts and promotional products are most of the time low quality. This billion $ market is shady, and often made of products people throw away after two weeks. Our vision at Merchery is to offer beautiful and carefully sourced products that people actually want. As a rapidly growing company, launched in April 2020, we are looking for new talent to contribute to this transformation.

Join the EU Sales Team as a Sales Intern…

… and seize the opportunity to be at the very heart of client interaction at Merchery. As a Sales Intern, your mission is to provide immediate and effective support to our leads and clients while helping convert opportunities into deals. You’ll guide users through our self-service platform, offer real-time assistance, and collaborate with internal teams to improve client satisfaction and overall conversion.

The EU Sales team is currently composed of two sub-teams: our Sales Executives (5 members) and our Sales Support team (4 members). We’re now looking for the perfect addition to complete the Support team — our next gem!

As a Sales Intern, you will play a key role in helping us:

• Respond in a reactive and timely manner to incoming requests via chat, email, and phone.
• Guide clients to close deals via self-service.
• Answer unassigned leads and assist them navigating the website.
• Detect and report issues encountered by users to help improve the experience on the website.
• Collaborate with the tech team to eliminate friction points and contribute to a smooth user journey.
• Work closely with the Sales Executives to ensure a seamless lead transmission process.
• Collect and share feedback from clients to help the team continuously improve our offering.

You’ll be part of a team that is both reactive and proactive, deeply connected to our users —making a real impact on client experience and company performance.

Could you be the one?

If most of this resonates with you, Merchery would be a perfect match.

• You have a genuine interest in people and a sense of service.
• You are fluent in English and any other language is a plus..
• You are organized, detail-oriented, and capable of managing several tasks at once.
• You’re a great communicator who enjoys being on the front line with clients.
• You are collaborative, team-oriented, and thrive in a fast-paced environment.
• You’re comfortable with tools and platforms (CRM, chat, helpdesk…).
• You’re excited by the idea of improving processes and making things smoother.
• You care about quality, aesthetics, and sustainability – like we do.
• You always wanted to go outside your comfort zone and start a new challenge abroad.
• You demonstrates patience and resilience under stress, staying calm and effective even in high-pressure situations.

Working with us

Will be fun

Merchery is growing, and we’re focused on building more than just a business: we want to create a healthy, collaborative, and down-to-earth work environment where people feel valued.

Things are moving fast, but there’s still a lot to build and improve. This comes with responsibilities and the chance to have a meaningful impact — on the way we work, on our clients, and on the direction we’re heading.

We care about well-being, not just in words but in small, concrete ways: team moments, honest communication, and a culture where people can be themselves.

There’s room to learn, take ownership, and help shape what comes next.

Our recruitment process

• Initial interview: A first conversation with our People Manager, Annabelle, via video call to get to know each other and assess motivation as well as cultural fit.
• Manager interview + case – A practical exercise followed by a discussion with Eléonore (Sales Support Manager).
• Deep dive interview – Conversation with Yoann (Head of Sales), where both sides ask questions to assess the fit.

Type of contract:

Paid internship - with reimbursement of travel expenses in accordance with the current policies. The internship is only possible with an internship agreement

Schedule:

As soon as possible in 2026, for a minimum of 6 months, full time.