ICT Process Analyst – BPM/ITIL | Flexible Hours

Bpost; Brussel; Sur place; EUR 47 000 - 71 000; Plein temps

Avantages offerts par ce poste

Meal vouchers (€8/day)

Insurance packages

Flexible working hours

Leave entitlement: 20 days + 7 days

Year-end bonus and holiday pay

Partner discounts from 100+ providers

Résumé du poste

bpost is seeking an ICT Process Analyst in Brussels to analyze, map and optimize business processes. You will define start/end points, map RACI roles, monitor KPIs, and support process owners with improvement opportunities and testing ICT tools.

Requirements include a Bachelor's or Master's degree and 3+ years' experience, strong process and data knowledge, IT and office software proficiency, and familiarity with ITIL/PRINCE II. The role offers competitive pay and flexible benefits.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• Minimum of 3 years of relevant experience.
• Solid knowledge of the second national language.
• Strong expertise in process analysis, process mapping, process reengineering, and process documentation.
• In-depth knowledge of business data.
• Advanced proficiency in IT and office software tools.
• Solid knowledge of ITIL and/or PRINCE II processes and methodologies.
• Strong understanding of IT processes and IT environments.

Responsabilités

• Analyze and map existing processes, ensure issue resolution, and implement corrective actions.
• Analyze and document current Business As-Is processes.
• Define process start and end points, identify gaps, and determine improvements.
• Describe process steps, lead times, and RACI matrices.
• Monitor or coordinate monitoring of process performance indicators.
• Support Process Owners in identifying improvement opportunities and preventive actions.
• Support process audits by providing input, expertise, and collaboration.
• Gather and analyze information required by Process Owners to optimize processes (KPIs, SLAs, failures).
• Define, monitor, and report process performance indicators to the Process Owner.
• Contribute to development and implementation of one or more processes within the same domain.
• Draft implementation plans.
• Collaborate on defining new functionalities related to process changes (automation).
• Assist the Process Owner in ICT tool implementation (testing scripts).
• Risk assessment and mitigation actions.
• Identify and document risks and impacts to define actions.
• Provide support in operational management of processes and issue resolution.
• Maintain/update documentation repository and support communication of information.

Connaissances

Process analysis

Process mapping

Process reengineering

Process documentation

Business data

IT proficiency

Office tools

ITIL/PRINCE2

IT environments

Formation

Bachelor's or Master's degree

Description du poste

bpost is seeking an ICT Process Analyst in Brussels to analyze, map and optimize business processes. You will define start/end points, map RACI roles, monitor KPIs, and support process owners with improvement opportunities and testing ICT tools.

Requirements include a Bachelor's or Master's degree and 3+ years' experience, strong process and data knowledge, IT and office software proficiency, and familiarity with ITIL/PRINCE II. The role offers competitive pay and flexible benefits.