Hebrew Travel Support Specialist | Global Customer Care

Mercier Consultancy MD; Brussel; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy MD in Sofia is seeking a Hebrew Speaking Travel Support Advisor to assist international travelers and represent a major global brand. This on-site role offers a premium lifestyle in the heart of Europe and opportunities to grow within the travel industry.

You will handle bookings, cancellations, and itinerary changes, providing empathetic, professional support in Hebrew. Native or fluent Hebrew is required, plus CRM proficiency and prior travel or hospitality experience.

Qualifications

• Native or fluent Hebrew (spoken and written) is mandatory for this role.
• Previous experience in the travel industry, hospitality, or customer service is highly preferred.
• Excellent communication skills with a passion for helping travelers navigate their journeys.
• Ability to thrive in an on-site office environment located in Sofia, Bulgaria.
• Strong proficiency in computer literacy and CRM software usage.

Responsibilities

• Provide world-class customer support to travelers, ensuring seamless trip experiences.
• Resolve complex travel-related inquiries including bookings, cancellations, and itinerary adjustments.
• Represent a major global brand by delivering professional, empathetic, and efficient communication in Hebrew.
• Collaborate with international teams within the travel industry to streamline service delivery.
• Maintain high quality standards for travel consultation while meeting daily performance metrics.
• Handle real-time travel disruptions with a focus on problem-solving and customer satisfaction.

Skills

Hebrew fluency

Customer service

Communication skills

CRM usage

On-site work

Tools

CRM software

Job description

Mercier Consultancy MD in Sofia is seeking a Hebrew Speaking Travel Support Advisor to assist international travelers and represent a major global brand. This on-site role offers a premium lifestyle in the heart of Europe and opportunities to grow within the travel industry.

You will handle bookings, cancellations, and itinerary changes, providing empathetic, professional support in Hebrew. Native or fluent Hebrew is required, plus CRM proficiency and prior travel or hospitality experience.