Head of Workplace Experience & Services

The Fluxys group; Etterbeek; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Collective and individual bonus

Company car

Smartphone

Internet

Expense allowance

Meal vouchers

Cafeteria plan

38 holidays

Energy bill assistance

Family health insurance

Pension plan

Work from home option

Résumé du poste

Fluxys is an international energy infrastructure group based in Belgium seeking a Workplace Experience Officer to make Fluxys Headquarters more efficient, welcoming and pleasant for staff, visitors and stakeholders.

You will manage non-technical services, from workplace services to budgets and external partners, fostering collaboration and a high standard of service in a dynamic, carbon-conscious environment.

Qualifications

• Master’s degree or equivalent experience in workplace experience or related field.
• Around 10 years’ experience in workplace experience, facility management, housing or hospitality.
• Strong operational organisational skills and service-oriented mindset.
• Ability to handle uncertainty, set priorities and stay focused on goals.
• Ability to build lasting relationships with internal and external stakeholders.
• Fluent in Dutch and French with basic English.

Responsabilités

• Manage and improve the day-to-day running of the office environment, workspaces and support services.
• Enhance the employee experience by prioritising comfort, service, well-being and efficiency.
• Coordinate services such as reception, catering, cleaning, events, mail, reprographics, parking and workplace services.
• Ensure services are provided properly, in a traceable manner and with a focus on the customer, including for critical mail flows and communication support.
• Manage budgets, resources and external partners, and make decisions based on quality, efficiency and user impact.
• Translate the workplace experience objectives into specific team targets and improvement initiatives, in line with Fluxys’ values and the HSE policy.
• Coach and motivate internal staff and external partners to work together to deliver a reliable, professional and welcoming service.
• Work closely with P&O, Safety, IT, Communications and other stakeholders, and stay abreast of developments relating to hybrid working, hospitality and the workplace experience.

Connaissances

Stakeholder management

Team leadership

Customer service mindset

Communication skills

Operations coordination

Formation

Master's degree or equivalent experience

Description du poste

Fluxys is an international energy infrastructure group based in Belgium seeking a Workplace Experience Officer to make Fluxys Headquarters more efficient, welcoming and pleasant for staff, visitors and stakeholders.

You will manage non-technical services, from workplace services to budgets and external partners, fostering collaboration and a high standard of service in a dynamic, carbon-conscious environment.