Guest Relation Internship

Hospitaliti; Brussel; Sur place; EUR 4 500 - 8 900; Plein temps

Avantages offerts par ce poste

Accommodation

Complimentary lunch

Discounts at IHG hotels

Résumé du poste

Holiday Inn Brussels Airport in Brussels is offering a Guest Relations Trainee internship of at least five months, starting June 2026. You will engage with guests, assist with check-in/check-out, and help create a welcoming atmosphere.

Ideal candidates are enrolled in hospitality studies, proficient in English, with knowledge of French or Dutch a plus, and a passion for customer service. The role includes lunch during shifts and accommodation for students coming from abroad.

Qualifications

• Must be enrolled in a hospitality program.
• Experience in guest service is a plus.
• Strong communication and interpersonal skills.

Responsabilités

• Proactively engaging with guests, anticipating their needs, and resolving issues with courtesy.
• Occasionally assisting with check-in and check-out, providing personalized assistance.
• Fostering meaningful conversations and a welcoming atmosphere.
• Supporting the reception team and learning hotel operations.

Connaissances

Customer service

Communication

English proficiency

Formation

Hospitality school enrollment

Description du poste

Holiday Inn Brussels Airport is hiring through Hosco in Brussels.The Holiday Inn Brussels Airport is a prime destination for travellers seeking to combine comfort, convenience, and top-notch service. Nestled near one of Europe's most dynamic airports, our hotel is more than just a place to stay—it's a haven of comfort and camaraderie. We strive to deliver an unforgettable experience to each guest, and we're looking for individuals passionate about customer service and the hospitality industry to join our team.

Position Overview

We are seeking a Guest Relations Trainee for an immersive experience of at least five months. The start date would be in June 2026.

Responsibilities

As a Guest Relations Trainee, you'll play a pivotal role in shaping our guests' overall experience. Here's what you'll be doing:

• Proactively engaging with guests, anticipating their needs, and resolving any issues with efficiency and courtesy.
• Occasionally assisting with check-in and check-out procedures, providing personalized assistance to each guest.
• Fostering meaningful conversations with our guests, forging lasting connections, and contributing to a warm and welcoming atmosphere.
• Supporting the reception team, gaining a comprehensive understanding of the hotel's operations.

Candidate Profile

Our ideal profile? Someone proficient in English (a good knowledge of French or Dutch is a plus!), enrolled in a hospitality school or similar program, and most importantly, someone with a burning passion for customer service.

Internship Experience

What to expect during your internship at Holiday Inn Brussels Airport?

• You will develop practical skills in hotel management and Guest Relations. You will have the opportunity to participate in internal training sessions and networking events.

Accommodation

For students residing abroad, we offer accommodation.

Lunch

Complimentary lunch provided during your shifts.

Schedules

Schedules are from 7am to 3pm and from 3pm till 11pm.

Work Environment

Collaborative work environment: Join a dynamic and collaborative team that encourages idea exchange and creativity.

Wellness

Wellness-focused company culture: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.

Discounts

Did you know that Holiday Inn Brussels Airport is part of the Pandox investment group? We own and operate in five other hotels in Belgium, including:Crown Plaza Antwerpen,DoubleTree by Hilton,The Hotel. Brussels,Hilton Brussels Grand Place,Indigo Brussels City.

Enjoy attractive discounts on rooms and restaurants across our various establishments as well as access to the hotel's gym. You also benefit from discounts for IHG hotels worldwide.

Corporate Social Responsibility

Responsible Initiatives: Contribute to corporate social and environmental responsibility projects or initiatives.

We have a company culture that promotes diversity, inclusion, and equal opportunities.

Are you a person with a disability who needs adjustments for your internship? Don't hesitate to let us know.

We look forward to welcoming you to Holiday Inn Brussels Airport!

Qualifications

Experience in the hospitality industry is preferred.