Global Service Delivery Manager IT Ops Kaizen

Moro Technology Corp; Brussel Hoofdstad; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Meal Vouchers

Health Coverage

Extra Vacation Days

Training Budget

Tech Setup

Growth Plans

Résumé du poste

Moro Technology Corporation (MTC) is seeking a Service Delivery Manager to oversee service management and operational stability for a major customer. You will translate operational needs into clear processes, plans, and improvements, coordinating across IT operations, process design, and technical teams to ensure reliable delivery.

You will lead Kaizen initiatives, define KPIs and dashboards, prepare business cases, and drive continuous improvement in a global, Japanese-inspired corporate

Qualifications

• 5+ years of experience in service delivery or IT operations.
• Experience in network management or service management.
• Certification of ITIL.
• Experience in leading and facilitating meetings.
• Experience or interest in Automotive industry is a plus.
• Experience in large Japanese corporate environment and culture is a plus.

Responsabilités

• Coordinate Service Delivery activities, tracking priorities, risks, dependencies, and actions.
• Support IT operations, including onboarding, offboarding, assets, access, service requests, and controls.
• Analyze processes, identify pain points, and design clearer, more efficient workflows.
• Lead or support Kaizen and continuous improvement initiatives across IT and service delivery projects.
• Prepare operational reports, dashboards, status updates, meeting materials, and management summaries.
• Gather data from tools, tickets, meetings, and stakeholders to support decisions.
• Define and track KPIs, SLAs, risks, action plans, and improvement measures.
• Prepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments.
• Coordinate with technical teams to clarify priorities, remove blockers, and make progress visible.
• Support prioritisation of requests, projects, incidents, improvements, and operational tasks.
• Document processes, decisions, responsibilities, and ways of working.
• Translate operational or technical topics into clear business language for stakeholders and management.
• Facilitate workshops, follow-ups, retrospectives, and problem-solving sessions.
• Challenge inefficient ways of working and propose practical improvements.
• Help ensure IT work is structured, measurable, and aligned with company priorities.

Connaissances

Service delivery

IT operations

Meetings leadership

Stakeholder management

Japanese corporate culture

Formation

ITIL Certification

Description du poste

Moro Technology Corporation (MTC) is seeking a Service Delivery Manager to oversee service management and operational stability for a major customer. You will translate operational needs into clear processes, plans, and improvements, coordinating across IT operations, process design, and technical teams to ensure reliable delivery.

You will lead Kaizen initiatives, define KPIs and dashboards, prepare business cases, and drive continuous improvement in a global, Japanese-inspired corporate