Service Delivery Manager

Moro Technology Corp; Brussel Hoofdstad; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Meal Vouchers

Health Coverage

Extra Vacation Days

Training Budget

Tech Setup

Growth Plans

Job summary

Moro Technology Corporation (MTC) is seeking a Service Delivery Manager to oversee service management and operational stability for a major customer. You will translate operational needs into clear processes, plans, and improvements, coordinating across IT operations, process design, and technical teams to ensure reliable delivery.

You will lead Kaizen initiatives, define KPIs and dashboards, prepare business cases, and drive continuous improvement in a global, Japanese-inspired corporate

Qualifications

• 5+ years of experience in service delivery or IT operations.
• Experience in network management or service management.
• Certification of ITIL.
• Experience in leading and facilitating meetings.
• Experience or interest in Automotive industry is a plus.
• Experience in large Japanese corporate environment and culture is a plus.

Responsibilities

• Coordinate Service Delivery activities, tracking priorities, risks, dependencies, and actions.
• Support IT operations, including onboarding, offboarding, assets, access, service requests, and controls.
• Analyze processes, identify pain points, and design clearer, more efficient workflows.
• Lead or support Kaizen and continuous improvement initiatives across IT and service delivery projects.
• Prepare operational reports, dashboards, status updates, meeting materials, and management summaries.
• Gather data from tools, tickets, meetings, and stakeholders to support decisions.
• Define and track KPIs, SLAs, risks, action plans, and improvement measures.
• Prepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments.
• Coordinate with technical teams to clarify priorities, remove blockers, and make progress visible.
• Support prioritisation of requests, projects, incidents, improvements, and operational tasks.
• Document processes, decisions, responsibilities, and ways of working.
• Translate operational or technical topics into clear business language for stakeholders and management.
• Facilitate workshops, follow-ups, retrospectives, and problem-solving sessions.
• Challenge inefficient ways of working and propose practical improvements.
• Help ensure IT work is structured, measurable, and aligned with company priorities.

Skills

Service delivery

IT operations

Meetings leadership

Stakeholder management

Japanese corporate culture

Education

ITIL Certification

Job description

Moro Technology Corporation (MTC) is Software Engineering services provider with teams across Europe, Japan and North America. By combining technical expertise with the principles of Japanese craftsmanship, we focus on building high-quality solutions while continuously improving the way we work. Our work spans Automotive and Smart Mobility, helping shape the systems people rely on every day.

Joining MTC means becoming part of an international team where you will work on meaningful projects, collaborate with talented colleagues across countries and disciplines, and have the opportunity to learn, grow, and make an impact.

We are Global by Design and Close by Choice. We foster a culture of ownership, continuous learning, and mutual respect, where people are trusted to do their best work.

The impact of the role:

As a Service Delivery Manager, you will be responsible for service management and operational stability for a major customer, ensuring stable operations, high service performance and continuous improvement. You will help translate operational needs, service delivery challenges, and business priorities into clear processes, structured plans, actionable improvements, and management-ready outputs.

You will work across customer service delivery, internal IT operations, process design, Kaizen initiatives, reporting, business case preparation, and technical team coordination.The role combines business analysis, operational governance, stakeholder management, and continuous improvement, helping the IT function become more structured, scalable, and proactive.

On a typical day, you will:

• Coordinate Service Delivery activities, tracking priorities, risks, dependencies, and actions.
• Support IT operations, including onboarding, offboarding, assets, access, service requests, and controls.
• Analyseprocesses,identifypain points, and design clearer, more efficient workflows.
• Lead or support Kaizen and continuous improvement initiatives across IT and service delivery projects.
• Prepare operational reports, dashboards, status updates, meeting materials, and management summaries.
• Gather data from tools, tickets, meetings, and stakeholders to support decisions.
• Define and track KPIs, SLAs, risks, action plans, and improvement measures.
• Prepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments.
• Coordinate with technical teams to clarify priorities, remove blockers, and make progress visible.
• Supportprioritisationof requests, projects, incidents, improvements, and operational tasks.
• Document processes, decisions, responsibilities, and ways of working.
• Translate operational or technical topics into clear business language for stakeholders and management.
• Facilitate workshops, follow-ups, retrospectives, and problem-solving sessions.
• Challenge inefficient ways of working and propose practical improvements.
• Help ensure IT work is structured, measurable, and aligned with company priorities.

In order tobe successful in this role you will need:

• 5 years of experience in service delivery or IT operations
• Experience in network management or service management.
• Certification of ITIL
• Experience in leading and facilitating meetings.
• Experience or interest in Automotive industry is a plus.
• Experience in large Japanese corporate environment and culture is a plus.

Perks that match your passion:

At MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you.

Your Expertise Rewarded

• A competitive compensation package that grows with your impact.
• Annual Performance and Salary Reviews to celebrate your progress.

Supporting Your Daily Success

• Monthly Meal Vouchers to fuel your creativity.
• Premium Private Health Coverage for you and your family.
• Extra vacation days to recharge and explore.

Never Stop Growing

• Yearly training budget to master new skills.
• Cutting-edge tech setup with optional upgrades to customize your gear.
• Structured growth plans and regular progress check-ins.

If you are curious, thoughtful in your approach, and motivated to build technology that lasts, you will find opportunities to learn, contribute, and grow with us.

Built Together. Built to Last.

Learn more about MTC https://bit.ly/45Wms4s