Retail Trainer

Delvaux; Brussel; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

6-month renewable contract

Direct collaboration with cross-functional partners

Creative, craft-driven environment

Résumé du poste

Delvaux in Brussels is looking for a Global Retail Trainer to enhance client advisor excellence globally. You will design, produce, and manage impactful learning programs and deliver training sessions both online and in-person.

The ideal candidate should have 1-3 years experience in instructional design and be proficient in digital authoring tools. A creative environment focused on quality and collaboration awaits you.

Qualifications

• 1-3 years of experience in a learning & development, instructional design, or retail training role.
• Proven ability to independently design and produce high-quality digital learning content.
• Curious about retail and client experience development.

Responsabilités

• Design and develop engaging digital learning content for the My Arsenal platform.
• Manage the day-to-day operations of the My Arsenal platform.
• Deliver selected training sessions online and support product launches.

Connaissances

Proficiency in digital authoring tools

Strong project management skills

Independent design and production of learning content

Attention to detail

Collaborative and culturally aware

Professional proficiency in English

Outils

Rise

PowerPoint

SharePoint

Microsoft Teams

Canva

Description du poste

HOW WILL YOU MAKE AN IMPACT?

Part of the Commercial Team, you will report to the Global Training Manager. As a Global Retail Trainer, you will play a central role in developing client advisor excellence worldwide, translating the Maison's values, product knowledge, and selling experience into impactful learning programs that reach teams across North America, Europe, ME and Asia. You will design, produce, and manage digital and blended learning programs deployed globally, with occasional in-person interventions, to reinforce the current training strategy and enhance sales skills for all retail staff.

Main Responsibilities

• Instructional Design & Content Development: Design and develop engaging digital learning content (e-learnings, articles, quizzes, videos) for the My Arsenal platform, as well as face‑to‑face training materials (slide decks, toolkits), applying adult learning principles and translating complex ideas into compelling content.
• My Arsenal LMS Management: Manage the day‑to‑day management of the My Arsenal platform, including content publishing, module organization, monitoring usage and completion rates, and supporting regional teams.
• Training Community Facilitation: Organize and co‑lead monthly Global Training Community calls.
• Training Delivery: Deliver selected training sessions online, in‑boutique, or in a classroom setting, and support product and seasonal collection launches through live online training demonstrations.
• Continuous Evaluation & Improvement: Gather, organize, and analyse post‑training feedback to evaluate program effectiveness and continuously improve existing materials.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We Are Looking For a Candidate Who

• Possesses proficiency in digital authoring tools such as Rise, along with a solid command of PowerPoint and collaborative tools like SharePoint, Microsoft Teams, and Canva;
• Demonstrates strong project management skills, capable of handling multiple content workstreams and coordinating with regional stakeholders;
• Has 1‑3 years of experience in a learning & development, instructional design, or retail training role, ideally within luxury retail;
• Has a proven ability to independently design and produce high‑quality digital learning content;
• Is detail‑oriented and structured, with a strong visual sense and commitment to quality;
• Is proactive and autonomous, comfortable working with limited day‑to‑day supervision while staying aligned with team priorities;
• Is collaborative and culturally aware, with the ability to work effectively across time zones and with diverse regional teams;
• Is curious about retail and client experience development;
• Possesses full professional proficiency in English (primary working language);
• Has an advantage if proficient in French, Mandarin Chinese, Japanese, or Korean.

What We Offer

• A 6‑month renewable contract based at Delvaux headquarters (Brussels), with a global scope
• Direct collaboration with regional teams and cross‑functional partners (Product, Performance and HR)
• A creative, craft‑driven environment where attention to detail and quality are taken seriously, without taking ourselves too seriously.