Global Logistics Operations Specialist

FedEx; Belgique; Sur place; EUR 29 000 - 42 000; Plein temps

Avantages offerts par ce poste

Compensation package

Training program

Learning resources

Tuition assistance

Employee assistance

Shipping discounts

Career opportunities

Global brand

Résumé du poste

BEJ FedEx Express BE BV is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time. You will handle customer calls regarding shipment collections and delivery inquiries, and enter data into the in-house tracking system.

You will work with the team to investigate failed deliveries, reallocate for next-day delivery, and adhere to FedEx processes and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsabilités

• Ensuring that customers’ urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Connaissances

Good communication

Fast-paced environment

Time management

Description du poste

BEJ FedEx Express BE BV is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time. You will handle customer calls regarding shipment collections and delivery inquiries, and enter data into the in-house tracking system.

You will work with the team to investigate failed deliveries, reallocate for next-day delivery, and adhere to FedEx processes and regulatory requirements.