Global Customer Success Partner - English & French

Prophix; Brussel Hoofdstad; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work setup

Flexible hours

Learning & development support

Wellness benefits

Job summary

Prophix is seeking a Customer Success Representative to manage a portfolio of customers, drive adoption, and sustain long-term value from Prophix One across regions. You will partner with Professional Services, Product Adoption, Customer Sales, and Marketing to deliver a high-impact experience.

The role emphasizes relationship-building, problem-solving, and customer advocacy. Ideal candidates combine strong communication, analytical thinking, and the ability to navigate conversations with senior

Qualifications

• Experience in a customer-facing role such as Customer Success or Account Management.
• Ability to interpret customer data, identify trends, and translate insights into actions.
• Comfort engaging with senior stakeholders including CFOs and finance leaders, across levels.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build trust through proactive communication and value realization.
• Develop tailored success plans to drive adoption and renewal.
• Monitor customer health signals and re-engage less-engaged accounts.

Skills

Customer facing

Analytical skills

Executive communication

Time management

English & French

AI tools usage

Tools

CRM tools

ERP platforms

Job description

Prophix is seeking a Customer Success Representative to manage a portfolio of customers, drive adoption, and sustain long-term value from Prophix One across regions. You will partner with Professional Services, Product Adoption, Customer Sales, and Marketing to deliver a high-impact experience.

The role emphasizes relationship-building, problem-solving, and customer advocacy. Ideal candidates combine strong communication, analytical thinking, and the ability to navigate conversations with senior