Global customer service & logistics coordinator

Real; Waals-Brabant; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Real in Walloon Brabant, Belgium seeks a Global Customer Service & Logistics Specialist to manage end-to-end distribution of pharmaceutical products across international markets, ensuring GDP compliance and timely delivery. The role is based in a hybrid setup (40% in-office) and involves close collaboration with planning, QA, finance, warehouses, and providers.

The ideal candidate will have 5+ years in international logistics within pharma or regulated industries, strong SAP skills, and

Qualifications

• 5+ years of experience in international logistics, transportation, customer service, or supply chain operations in pharma or regulated industries.
• Experience in GDP, cold chain, and international logistics requirements preferred.
• Strong SAP experience in logistics/supply chain environments.
• Excellent stakeholder management and customer service mindset.
• Fluent English as working language.

Responsabilités

• Manage end-to-end distribution of pharmaceutical products across international markets.
• Coordinate international shipments, transportation, customs, and delivery execution.
• Monitor inventory and replenishment to ensure product availability and continuity.
• Collaborate with planning, QA, finance, warehouses, logistics providers, and commercial teams.
• Handle returns, customer requests, investigations, CAPAs, and quality events.
• Monitor logistics KPIs and drive continuous improvement initiatives.
• Ensure compliance with GDP, cold chain, and international logistics requirements.

Connaissances

International logistics

SAP

Stakeholder management

Analytical skills

Fluent English

Customer service mindset

Formation

Bachelor's degree in supply chain/logistics related field

Outils

Qlik

TrackWise

ColdStream

Description du poste

Join a leading global biopharmaceutical company dedicated to creating innovative solutions for people living with severe diseases. Working in a highly international environment, you will play a key role in ensuring that life-changing medicines reach patients worldwide through efficient, compliant, and customer-focused supply chain operations.

Global Customer Service & Logistics Specialist

Walloon Brabant, Belgium (Hybrid 40%)

Start: ASAP

Your mission

As part of the Global Logistics Operations team, you will manage the end-to-end distribution of pharmaceutical products across international markets and act as the key contact for assigned countries.

Key responsibilities include:

• Managing the order-to-delivery process for global markets
• Coordinating international shipments, transportation, customs, and delivery execution
• Ensuring product availability and supply continuity through proactive inventory and replenishment monitoring
• Collaborating with planning, QA, finance, warehouses, logistics providers, and commercial teams
• Managing returns, customer requests, investigations, CAPAs, and quality events
• Monitoring logistics KPIs and driving continuous improvement initiatives
• Ensuring compliance with GDP, cold chain, and international logistics requirements

What we're looking for

• 5+ years of experience in international logistics, transportation, customer service, or supply chain operations
• Experience within pharma, healthcare, cold chain, or other regulated industries
• Strong SAP experience in logistics/supply chain environments
• Knowledge of transportation planning, customs processes, and global distribution operations
• Excellent stakeholder management and customer service mindset
• Strong analytical and problem-solving skills
• Fluent English (working language)

Nice to have

• GDP, Incoterms, customs clearance, and hazardous goods knowledge
• Experience with ColdStream, TrackWise, Qlik, or similar tools
• French language skills

Why join?

• International scope and global stakeholders
• Autonomous role with ownership of your own markets
• Direct impact on ensuring patients receive critical medicines worldwide
• Exposure to complex supply chain operations and continuous improvement projects
• Hybrid working model with a collaborative team culture

Desired Skills and Experience

5+ years of experience in international logistics, transportation, customer service, or supply chain operations within a pharmaceutical or highly regulated environment.

Strong expertise in global distribution, cold chain logistics, transportation planning, customs coordination, and order-to-delivery processes.

Proven experience working with SAP, managing logistics providers and warehouses, ensuring product availability, and collaborating with cross-functional international stakeholders.

Solid understanding of GDP requirements, supply chain processes, KPI monitoring, and continuous improvement initiatives.

Excellent communication skills in English and ability to operate autonomously in a fast-paced global environment.