Export & Supply Chain Operations Coordinator

Eumedica Pharmaceuticals SA; Manage; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

EUMEDICA SA in Manage, Belgium seeks an Export & Supply Chain Operations Coordinator to drive the smooth execution of international supply chain activities. You will coordinate daily export activities, ensure product availability and deliver excellent service to international partners and distributors.

Reporting to Customer Service Manager, you will lead cross-functional collaboration, monitor KPIs, manage inventory, and optimize end-to-end order-to-delivery processes while ensuring compliance

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, or related field.
• Minimum 5 years’ experience in export, customer service or supply chain operations.
• Experience coordinating a team or projects.
• Pharma/healthcare experience is a strong asset.
• Fluent in English; additional languages are assets.

Responsabilités

• Coordinate daily Export & Supply activities and KPIs.
• Manage supply and inventory across distribution centers and partners.
• Oversee international order management from dispatch to delivery.
• Handle export documentation and regulatory compliance.
• Maintain relationships with distributors and customers.

Connaissances

Team coordination

Analytical skills

Problem-solving

Communication

Formation

Bachelor’s degree in Logistics

Description du poste

EUMEDICA SA is an independent pharmaceutical company headquartered in Belgium specialising in niche hospital products. Our aim is to ensure the continuity of medical care for patients with serious and rare diseases. EUMEDICA SA also offers solutions for the logistical needs of internationally active pharmaceutical companies that use our services for the entire European market. With our expertise and fast-growing distribution network, we guarantee each of our customers the best possible service in terms of technology, quality and personnel.

Based in Manage, we are looking for talented and dynamic profiles to complement our teams and support us in our development. We are currently looking for a:

Export & Supply Chain Operations Coordinator

Your mission

As an Export & Supply Chain Operations Coordinator, you will play a central role in ensuring the smooth execution of our international supply chain operations.

You will coordinate the day-to-day activities of the Export & Supply team while remaining actively involved in operational execution. Your mission is to ensure product availability, deliver outstanding service to our international partners and distributors, and drive operational excellence across the entire order-to-delivery process.

As the operational lead for the team, you will organize priorities, coordinate cross-functional activities and foster a collaborative, solution-oriented environment focused on performance and continuous improvement.

In this role, you will report directly to the Customer Service Manager.

Your responsibilities

Operations Coordination

• Coordinate the daily activities of the Export & Supply department.
• Organize team priorities and ensure operational continuity.
• Monitor key performance indicators (KPIs) and implement initiatives to continuously improve operational performance.
• Lead and participate in cross-functional operational meetings and ensure effective follow-up of action plans.
• Support the development of the team’s skills and capabilities while promoting a culture of collaboration, accountability and continuous improvement.

Supply & Inventory Management

• Ensure product availability in line with market requirements.
• Monitor inventory levels both at our distribution centre and with our international partners.
• Coordinate supply requirements with Production, Planning and Procurement teams.
• Anticipate supply risks while optimizing inventory coverage, stock rotation and expiry management.
• Coordinate packaging and repackaging activities whenever required.

International Order Management

• Coordinate international outbound shipments from our distribution centre.
• Ensure end-to-end order management through to final delivery.
• Define operational priorities together with Warehouse, Quality Assurance and other internal stakeholders.
• Ensure delivery deadlines met and proactively communicate any risks or unforeseen events.

Export Administration

• Manage all documentation related to export activities.
• Ensure full compliance with customs, regulatory and commercial requirements.
• Apply a strong knowledge of Incoterms and international trade procedures in daily operations.

Customer & Distributor Relations

• Serve as the primary operational point of contact for our international distributors.
• Provide timely, professional support and ensure a high level of customer satisfaction.
• Collect, analyse and follow up on sales, inventory and forecast data.
• Coordinate the resolution of customer complaints with the relevant internal departments.
• Ensure contractual commitments and operational deliverables are fulfilled by all parties.
• Build long-term, trust-based relationships with our international partners.

Your profile

• You hold at least a Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, Applied Economics or an equivalent discipline.
• You have a minimum of five years’ experience in Export, Customer Service or Supply Chain operations within an international environment.
• You have demonstrated experience coordinating a team and/or operational projects.
• Experience within the pharmaceutical or healthcare industry would be a strong asset.
• You have a strong customer service mindset and enjoy working in an international and multicultural environment.
• You are well organized, detail-oriented and able to manage multiple priorities simultaneously.
• You possess strong analytical and problem-solving skills, with a proactive approach to identifying and implementing solutions.
• You communicate effectively and build alignment across multiple internal and external stakeholders.
• You are fluent in English, both written and spoken. Knowledge of additional languages is considered an asset.
• You are willing to travel internationally on an occasional basis.

What we offer

• A key position within a fast-growing international pharmaceutical company.
• A dynamic, entrepreneurial and collaborative working environment.
• A role combining operational responsibility with autonomy and decision-making.
• The opportunity to contribute directly to improving patient access to essential medicines across international markets.
• Professional development opportunities and continuous learning.
• A competitive salary package aligned with your experience, expertise and responsibilities.