Global Customer Experience Lead

Suspicious Antwerp; Antwerpen; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

Suspicious Antwerp is seeking a proactive customer service professional to manage daily customer inquiries worldwide, handle orders, and keep customers informed about order changes. You will own the returns and exchanges flow and coordinate with warehouses to ensure smooth processing of all orders.

You’ll work closely with stores across countries to align online and in-store experiences. Strong Dutch and English writing and speaking skills are essential, with a startup mindset and a keen eye for

Qualifications

• Bachelor’s degree in communication or similar
• Fluent in Dutch and English with strong written skills
• Excellent organizational and time management abilities
• Experience with AI tools and a proactive, startup mindset

Responsabilités

• Be the day-to-day contact for our customers worldwide
• Handle questions, order issues and complaints quickly and on-brand
• Update customers on recent developments & changes regarding their orders
• Own our returns and exchanges platform end to end
• Be the main contact of our warehouse to ensure smooth processing of all orders
• Be the go-to for our stores across countries to ensure a consistent online and in-store experience
• Spot patterns in what comes in, flag recurring problems and bring fixes to the operations team
• Document and share what works, so the whole team answers at the same level
• Work with daily tools: Gorgias, Shopify and Microsoft Excel

Connaissances

Communication

Writing

English

Dutch

Organization

Excel

AI savvy

Startup mindset

Brand knowledge

Multilingual advantage

Formation

Bachelor’s degree in communication or similar

Outils

Gorgias

Shopify

Microsoft Excel

Description du poste

Suspicious Antwerp is seeking a proactive customer service professional to manage daily customer inquiries worldwide, handle orders, and keep customers informed about order changes. You will own the returns and exchanges flow and coordinate with warehouses to ensure smooth processing of all orders.

You’ll work closely with stores across countries to align online and in-store experiences. Strong Dutch and English writing and speaking skills are essential, with a startup mindset and a keen eye for