Part-Time E‑commerce Customer Champion

Suspicious Antwerp; Antwerpen; Sur place; EUR 17 000 - 22 000; Temps partiel

Résumé du poste

Suspicious Antwerp is seeking a customer service assistant to answer inquiries, provide order updates, and help manage returns from our Antwerp HQ. You’ll support peak periods and contribute to a fast-paced startup environment where things shift rapidly.

Proficiency in English and Dutch, plus experience with Excel, Shopify, and AI tools, is essential. You will be a day-a-day contact for customers, ensuring timely responses and accurate information.

Qualifications

• Student status with availability ~1 day per week, plus more during peak periods.

Responsabilités

• Be a day-to-day contact for our customers.
• Keep people updated on their orders before they have to chase us.
• Help handle returns and exchanges; flag recurring questions so the team can fix the cause.
• Work in Gorgias, Shopify and Excel.
• Be there during Black Friday, sales, drops and events when the inbox doubles overnight.

Connaissances

Fluent English

Fluent Dutch

Excellent communication

Excel proficient

Team player

Independent worker

Fast learner

Shopify knowledge

Outils

Gorgias

Shopify

ChatGPT

Excel

Description du poste

Suspicious Antwerp is seeking a customer service assistant to answer inquiries, provide order updates, and help manage returns from our Antwerp HQ. You’ll support peak periods and contribute to a fast-paced startup environment where things shift rapidly.

Proficiency in English and Dutch, plus experience with Excel, Shopify, and AI tools, is essential. You will be a day-a-day contact for customers, ensuring timely responses and accurate information.