Czech & Russian Speaking Customer Support Representative

Ignite; Gent; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Complete healthcare coverage

Résumé du poste

Ignite in Ghent, Belgium invites a Strategic Advisor to bridge senior automotive engineering with international client networks. You will deliver technical guidance, troubleshoot operations, and tailor logistics solutions in a fast-moving global logistics environment.

The role offers a four-days-onsite, one-day-remote schedule, with company-funded onboarding and full training in automotive engineering. Fluency in Czech and Russian and English at B2 level are mandatory.

Qualifications

• Fluent in Czech and Russian, written and spoken.
• English proficiency at B2 level for internal software and docs.

Responsabilités

• Four days onsite and one remote day per week at Ghent facility.
• Engage with senior B2B clients via phone and enterprise platforms, upholding safety, quality, and reliability.
• Analyze complex supply chain issues to deliver rapid, tailored fixes for corporate clients.
• Collaborate with Sales, Engineering, and Global Supply Chain to expedite resolutions and maintain records.
• Receive company-paid onboarding and full technical training.

Connaissances

Czech language

Russian language

Corporate English (B2)

Emotional Intelligence

Digital Literacy

Shift Flexibility

Description du poste

A premier international leader in commercial transport and heavy-duty vehicles is hiring an assertive Strategic Advisor. In the fast-moving global logistics sector, our primary objective is minimizing vehicle downtime while optimizing fleet performance. Operating from our commercial hub in Ghent, Belgium, you will act as the vital connector bridging our senior automotive engineers and the international corporations powering global commerce.

This position extends well past standard consulting. You will directly furnish enterprise fleet managers and global dealer networks with specialized technical guidance, operational troubleshooting, and tailored logistics solutions.

Core Responsibilities & Workflow

• Hybrid Schedule: Enjoy a balanced workweek consisting of four days onsite at our modern Ghent facility and one remote work day from home.
• B2B Client Engagement: Conduct executive-level business interactions via phone and enterprise platforms, upholding core standards of safety, quality, and dependability.
• Analytical Problem-Solving: Evaluate intricate supply chain issues and operational delays to implement rapid, bespoke fixes for corporate clients.
• Interdepartmental Synergy: Partner closely with Sales, Engineering, and Global Supply Chain teams to expedite case resolutions and maintain precise system records.
• Fully Funded Training: Complete an all-inclusive, company-paid onboarding initiative. Previous automotive engineering or mechanical background is not mandatory; we supply full technical training.

Candidate Profile & Qualifications

Required Language Skills

• Dual-Language Fluency: Exceptional, fluent proficiency in both Czech and Russian is mandatory, including total command of written and spoken communication in both tongues.
• Corporate English: At least a B2 (Upper-Intermediate) level is necessary to utilize internal software, read technical files, and engage with global colleagues.

Key Competencies

• Emotional Intelligence: Demonstrated capability to remain composed, tactful, and solution-driven under pressure or during heavy workloads.
• Digital Literacy: Strong computer expertise with the ability to quickly master internal platforms and operate multiple applications simultaneously.
• Shift Flexibility: Readiness to work within a 24/7 rotating shift framework to maintain continuous support for our worldwide partners.

Compensation & Employee Perks

Financial & Wellness Package

• Competitive Salary: An above-average base pay structure aligned with the heavy vehicle sector, specifically recognizing your specialized dual-language capability.
• Complete Healthcare Coverage: Top-tier private medical, dental, and life insurance for you and your family, active from day one.
• Structured Roster: Full-time shift schedules are released far in advance, allowing reliable predictability for personal planning.

Relocation & Career Growth

• Turnkey Relocation Support: To smooth your move to Belgium, we offer a fully furnished, complimentary temporary apartment in Ghent for your first month while you secure permanent housing.
• Global Advancement: Clear, structured professional tracks designed to propel your progression into international management, operational leadership, or specialized technical roles.