Czech & Polish Speaking Customer Support Representative

Ignite; Gent; Sur place; EUR 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Relocation package

Private healthcare

Career progression

Training provided

Résumé du poste

Ignite is seeking a Fleet Operations Consultant in Ghent to deliver expert guidance and diagnostic support for our international network. You will interact with corporate transport managers and service centers, shaping operational strategies and data-driven solutions.

The role emphasizes a 4-onsite/1-work-from-home weekly pattern, cross-team collaboration, and ongoing training to keep you at the forefront of automotive fleet operations.

Qualifications

• Bilingual command in Czech and Polish (written and spoken).
• Business English at least B2 (Upper-Intermediate).
• Ability to navigate technical systems and document processes.

Responsabilités

• Hybrid work with four days onsite and one WFH day in Ghent.
• Manage elite client interactions via calls and digital channels.
• Identify operational bottlenecks and develop data-driven solutions for partners.
• Collaborate with Sales, Logistics, and Engineering to shorten response times and ensure data accuracy.

Connaissances

Czech

Polish

Business English

Description du poste

A top-tier global manufacturer of commercial transport and heavy vehicle solutions is searching for a committed Fleet Operations Consultant. In the fast-moving logistics sector, our primary target is simple: maximize vehicle uptime and maintain the continuous movement of international supply chains. Based at our industrial and commercial facility in Ghent, Belgium, you will embody a world-class automotive brand, serving as the essential connection between high-level engineering specialists and the corporate enterprises driving global trade.

This role moves well past standard customer service. You will take direct ownership of delivering expert technical guidance, diagnostic assistance, and customized operational strategies to corporate transport managers and certified service centers throughout our international network.

Core Responsibilities & Workflow

• Hybrid Work Model: Enjoy a great work-life balance through a organized weekly schedule consisting of four days onsite at our state-of-the-art Ghent base and one work-from-home day.
• Elite Client Management: Handle critical incoming calls and digital communications, rigorously preserving our top-tier benchmarks for safety and service quality.
• Analytical Problem-Solving: Assess intricate operational bottlenecks and supply chain issues to craft swift, data-backed solutions for key corporate partners.
• Cross-Department Synergy: Work closely alongside Sales, Logistics, and Engineering teams to shorten response turnarounds and ensure complete data accuracy across enterprise systems.
• Fully Paid Training: Undergo a comprehensive, fully paid corporate onboarding program starting your first day. Prior experience in engineering or mechanics is unnecessary; we supply all technical knowledge and product training required to excel.

Candidate Requirements & Profile

Mandatory Language Skills

• Bilingual Command: Fluent command of both Czech and Polish (written and spoken) is strictly required, including the ability to shift effortlessly between both languages in a professional setting.
• Business English: At least B2 (Upper-Intermediate) proficiency is required to navigate technical systems, generate internal documentation, and contribute to global team discussions.

Professional Competencies

• Composure & Resilience: Proven track record of remaining calm, tactful, and fixated on solutions during workload spikes and high-stakes client communications.
• Technical Aptitude: Comfort operating complex corporate software systems and handling multiple digital applications at once.
• Operational Flexibility: Total willingness to work inside a 24/7 rotating schedule to ensure uninterrupted support for our global network.

Premium Compensation & Perks

Financial & Well-being Security

• Market-Leading Compensation: An exceptional base salary matching top industry benchmarks, specifically compensating your unique dual-language capability.
• Comprehensive Healthcare: Extensive private medical and life coverage for you and your family, starting on day one of your contract.
• Advance Rota Scheduling: Full-time shift schedules are set and shared far in advance, giving you the stability to organize your personal schedule.

Relocation & Career Development

• Premium Relocation Package: To guarantee a smooth transition to Belgium, we offer a fully furnished, high-quality apartment in Ghent at zero cost for your initial 30 days while you secure a long-term home.
• Global Advancement Tracks: Clear, structured career trajectories built to fast-track your progression into global management, corporate instruction, or technical specialist roles worldwide.