Czech & Lithuanian Speaking Customer Support Representative

Ignite; Gent; Sur place; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Relocation housing

Career growth opportunities

Résumé du poste

Ignite in Ghent, Belgium seeks a Customer Advisor fluent in Czech and Lithuanian to support global logistics and liaise with engineering teams. You will minimize fleet downtime and ensure smooth operations for partners and fleet managers worldwide.

Role requires cross-functional collaboration with engineering, sales and supply chain, a structured hybrid schedule (4 days onsite, 1 remote), and a fully paid onboarding program. Relocation housing is provided to help you settle in Belgium.

Qualifications

• Native or fluent in Czech and Lithuanian with strong business communication.
• Solid English proficiency (B2) for enterprise software and reporting.
• Able to navigate multiple digital workflows and platforms.

Responsabilités

• Client consultation via phone and digital channels with high standards.
• Solve complex operational issues with data-informed solutions.
• Collaborate with engineering, sales and supply chain to resolve issues.
• Follow a 4 days onsite / 1 day remote hybrid schedule.
• Complete a fully compensated onboarding program with provided product knowledge.

Connaissances

Czech & Lithuanian

English B2

Description du poste

Position Title: Customer Advisor (Czech & Lithuanian Speaking)

Location: Ghent, Belgium (Hybrid: 4 Days Onsite / 1 Day Remote)

Industry: Commercial Transport & Heavy Vehicle Manufacturing

Role Overview

A premier international producer of heavy vehicles and commercial transport technology is hiring a dedicated Customer Advisor to join its facility in Ghent, Belgium. In this position, your main goal is to minimize fleet downtime and keep global logistics networks moving smoothly. Functioning as a vital liaison between corporate clients and senior engineering teams, you will deliver high-level technical direction, diagnostic support, and custom operational strategies to service partners and fleet managers across the globe.

Core Responsibilities

• Client Consultation: Serve as a direct line of contact for high-priority inquiries via phone and digital channels, maintaining strict brand standards for safety and performance.
• Complex Problem-Solving: Evaluate multi-faceted operational challenges to deliver rapid, data-informed solutions for international business partners.
• Cross-Functional Collaboration: Partner with engineering, sales, and supply chain departments to accelerate issue resolution and maintain precise data records across company platforms.
• Structured Hybrid Schedule: Work four days on-site at the Ghent office with one flexible remote work day per week.
• Paid Onboarding Program: Complete a fully compensated, initial training module. Prior mechanical or engineering background is not mandatory; all specialized product knowledge is provided.

Candidate Requirements

Language Skills

• Bilingual Proficiency: Native or fully fluent in Czech and Lithuanian (both oral and written), with the capacity to transition seamlessly between both languages in business contexts.
• English Competency: Minimum B2 level (Upper-Intermediate) to navigate enterprise software, produce reports, and communicate with global colleagues.

Core Qualifications

• Composure Under Pressure: Ability to manage high-stakes client interactions and maintain focus during peak operational hours.
• Technical Agility: Proficiency in navigating complex enterprise platforms and managing multiple digital workflows simultaneously.
• Shift Flexibility: Readiness to work within a 24/7 rotational schedule to sustain continuous coverage for global logistics operations.

Compensation & Benefits

Financial & Health Package

• Competitive Salary: Highly competitive base pay structured to reflect specialized dual-language skills.
• Full Healthcare Coverage: Premium health and life insurance plans active from your start date for you and your dependents.
• Predictable Scheduling: Shift rotas are distributed well in advance to support personal planning and work-life balance.

Relocation & Progression

• Relocation Support: Includes 30 days of fully covered, move-in-ready housing in Ghent to assist with your initial transition to Belgium.
• Career Growth: Access structured progression paths leading toward global leadership, corporate training, or technical specialization.