GenAI & Automation Lead for Enterprise Ops

Orange; Brussel; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Company car or mobility budget

Homeworking

Performance bonus

Meal vouchers

Net allowance

Résumé du poste

Orange Belgium is seeking an AI, GenAI & Automation Expert to join its Enterprise Business Unit. You will promote, manage, and develop AI tools and identify automation opportunities to boost efficiency and customer experience.

You will onboard users to AI tools, co-create prompts, detect opportunities, and lead end-to-end deployment of use cases across sales and customer service, with a focus on measurable KPIs.

Qualifications

• Minimum of 3 years in customer operations, sales, digital transformation, or process automation projects.
• Technical familiarity with AI tools, automation platforms, and process automation tools (e.g., RPA, workflow automation).
• Ability to analyze operational workflows, identify automation opportunities, and implement automation solutions.
• Proven experience in training, coaching, change management, and automation deployment.
• Fluent English and French or Dutch.

Responsabilités

• AI Tools Onboarding & Training: develop and deliver training, coaching, and onboarding sessions to ensure widespread adoption and effective use of Dinootoo and other AI tools.
• AI Assistant Co-Creation & Maintenance: collaborate with users to co-create prompts and AI assistants, centralize management, and ensure consistency and clarity in AI features.
• Opportunity Detection & Use Case Deployment: identify AI and automation opportunities based on Orange Group or Telecom markets inputs, develop scenarios, co-develop the business cases, and lead the end-to-end rollout of AI and automation use cases to improve efficiency.
• Automation Opportunity Identification: analyze operational workflows and processes to detect repetitive, manual tasks suitable for automation, and propose automation solutions to reduce effort and increase accuracy.
• Knowledge Sharing & Best Practices: act as the internal AI and automation subject matter expert, sharing insights, best practices, and fostering a culture of innovation.
• Monitoring & Reporting: track AI and automation adoption, measure impact on KPIs, and report progress and insights to management.

Connaissances

AI tools

Automation platforms

Process automation

LLM understanding

Training & coaching

Stakeholder mgmt

Outils

RPA platforms

Workflow automation

AI platforms

Description du poste

Orange Belgium is seeking an AI, GenAI & Automation Expert to join its Enterprise Business Unit. You will promote, manage, and develop AI tools and identify automation opportunities to boost efficiency and customer experience.

You will onboard users to AI tools, co-create prompts, detect opportunities, and lead end-to-end deployment of use cases across sales and customer service, with a focus on measurable KPIs.