GenAI Automation Expert

Orange; Brussel; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Company car or mobility budget

Homeworking

Performance bonus

Meal vouchers

Net allowance

Résumé du poste

Orange Belgium is seeking an AI, GenAI & Automation Expert to join its Enterprise Business Unit. You will promote, manage, and develop AI tools and identify automation opportunities to boost efficiency and customer experience.

You will onboard users to AI tools, co-create prompts, detect opportunities, and lead end-to-end deployment of use cases across sales and customer service, with a focus on measurable KPIs.

Qualifications

• Minimum of 3 years in customer operations, sales, digital transformation, or process automation projects.
• Technical familiarity with AI tools, automation platforms, and process automation tools (e.g., RPA, workflow automation).
• Ability to analyze operational workflows, identify automation opportunities, and implement automation solutions.
• Proven experience in training, coaching, change management, and automation deployment.
• Fluent English and French or Dutch.

Responsabilités

• AI Tools Onboarding & Training: develop and deliver training, coaching, and onboarding sessions to ensure widespread adoption and effective use of Dinootoo and other AI tools.
• AI Assistant Co-Creation & Maintenance: collaborate with users to co-create prompts and AI assistants, centralize management, and ensure consistency and clarity in AI features.
• Opportunity Detection & Use Case Deployment: identify AI and automation opportunities based on Orange Group or Telecom markets inputs, develop scenarios, co-develop the business cases, and lead the end-to-end rollout of AI and automation use cases to improve efficiency.
• Automation Opportunity Identification: analyze operational workflows and processes to detect repetitive, manual tasks suitable for automation, and propose automation solutions to reduce effort and increase accuracy.
• Knowledge Sharing & Best Practices: act as the internal AI and automation subject matter expert, sharing insights, best practices, and fostering a culture of innovation.
• Monitoring & Reporting: track AI and automation adoption, measure impact on KPIs, and report progress and insights to management.

Connaissances

AI tools

Automation platforms

Process automation

LLM understanding

Training & coaching

Stakeholder mgmt

Outils

RPA platforms

Workflow automation

AI platforms

Description du poste

Orange is one of the main actors on the telecommunications market in Belgium and Luxembourg. The company offers its residential customers postpaid and prepaid innovative mobile telecom products and services. On the business market, Orange operates DSL fixed network telephony and high-speed internet, acts as an integrated communications provider and offers a portfolio of mobility and connectivity services. Orange is also a wholesale provider, offering access to its infrastructure and service capabilities to its wholesale partners.

Currently we are actively looking for a motivated and experienced AI, GenAI & Automation Expert to join our dynamic team.

In this role, you will be responsible for promoting, managing, developing AI tools, and identifying automation opportunities within the Enterprise Business Unit. The role aims to enhance operational efficiency, customer experience, and CS & Sales effectiveness by ensuring effective onboarding, co-creation of prompts and assistants, and proactive detection of AI and automation opportunities.

You will also facilitate knowledge transfer, maintain AI assistant and automation process consistency, and lead deployment of AI-driven and automation-enabled use cases supporting sales and customer service activities.

Your main responsibilities:

• AI Tools Onboarding & Training: Develop and deliver training, coaching, and onboarding sessions to ensure widespread adoption and effective use of Dinootoo and other AI tools.
• AI Assistant Co-Creation & Maintenance: Collaborate with users to co-create prompts and AI assistants, centralize management, and ensure consistency and clarity in AI features.
• Opportunity Detection & Use Case Deployment: Identify AI and automation opportunities based on Orange Group or Telecom markets inputs, develop scenarios, co-develop the business cases, and lead the end-to-end rollout of AI and automation use cases to improve efficiency.
• Automation Opportunity Identification: Analyze operational workflows and processes to detect repetitive, manual tasks suitable for automation, and propose automation solutions to reduce effort and increase accuracy.
• Knowledge Sharing & Best Practices: Act as the internal AI and automation subject matter expert, sharing insights, best practices, and fostering a culture of innovation.
• Monitoring & Reporting: Track AI and automation adoption, measure impact on KPIs, and report progress and insights to management.

Your profile:

• Minimum of 3 years of experience in customer operations, sales, digital transformation, or process automation projects.
• Technical familiarity with AI tools, automation platforms, and process automation tools (e.g., RPA, workflow automation). Ability to understand LLM.
• Ability to analyze operational workflows, identify automation opportunities, and implement automation solutions.
• Proven experience in training, coaching, change management, and automation deployment.
• Strong interpersonal and communication skills.
• Proactive and innovative approach.
• Fluent English and French or Dutch.

We offer:

You will make the difference in this highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover, you can count on a highly competitive and versatile compensation (market competitive salary, company car or legal mobility budget, homeworking and net allowance, performance bonus, meal vouchers) and benefits package.