GenAI Automation Expert

Orange Belgium; Brussel Hoofdstad; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Orange Belgium is seeking an AI, GenAI & Automation Expert to manage AI tools and identify automation opportunities to improve efficiency and customer experience.

You will work with business users to co-create AI assistants, deliver training, and analyze workflows to unlock automation potential across customer operations.

The role focuses on practical GenAI applications to streamline processes and enhance service quality within a dynamic telecom environment.

Qualifications

• Minimum of 3 years in customer operations or process automation.
• French and Dutch language skills.
• Experience with AI tools and automation platforms is preferred.

Responsabilités

• Develop and deliver training on AI tools.
• Collaborate with users to co-create AI assistants.
• Identify AI and automation opportunities.
• Analyze workflows for automation potential.

Connaissances

AI tools

Automation platforms

RPA

Workflow automation

Description du poste

Minimum of 3 years in customer operations or process automation.

Education

Not specified

Languages

French

Dutch

Required Skills

• AI tools
• Automation platforms
• RPA
• Workflow automation

Soft Skills

• Strong interpersonal skills
• Proactive approach
• Innovative mindset

About

The Position

As an AI, GenAI & Automation Expert, you will manage AI tools and identify automation opportunities to improve efficiency and customer experience.

The Company

Orange is a key player in the telecommunications market in Belgium and Luxembourg, offering innovative mobile telecom products and services to both residential and business customers.

Your Responsibilities

• Develop and deliver training on AI tools.
• Collaborate with users to co-create AI assistants.
• Identify AI and automation opportunities.
• Analyze workflows for automation potential.