Full Stack Engineer

Tech Mahindra; Brussel; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

International team

Professional development

Flexible workplace

Job summary

Tech Mahindra in Belgium seeks a Senior Full Stack Developer / Technical Lead to join a strategic project connecting Genesys Cloud with a future Agentic AI Architecture. You will translate business needs into scalable technical solutions, define end-to-end architecture, and contribute to design, development, integration, testing and deployment.

You will lead architecture, guide the team, produce documentation, design customer journeys and call flows, and collaborate with stakeholders across

Qualifications

• Experience delivering solutions on Microsoft Azure.
• Strong AKS experience and real-time streaming.
• Design and implement RESTful APIs and integrations.
• Excellent written and spoken English.

Responsibilities

• Design and implement connector between Genesys Cloud and the future Agentic Architecture.
• Lead end-to-end solution design from requirements analysis through deployment.
• Develop scalable full-stack applications using TypeScript and cloud-native technologies.
• Design and implement architectures for real-time streaming and event-driven systems.
• Create architecture diagrams and technical specifications and collaborate with stakeholders.

Skills

Azure

AKS

Real-time streaming

Event-driven

RESTful APIs

Distributed systems

Architectural design

SDLC

Stakeholder mgmt

English communication

Job description

At Tech Mahindra, we help enterprises transform through digital innovation, cloud technologies, and intelligent customer experiences. We are looking for a highly experienced Senior Full Stack Developer / Technical Lead to join a strategic initiative focused on building a connector between Genesys Cloud and a future Agentic AI Architecture.

This role is ideal for a hands-on technical leader who can translate business requirements into scalable technical solutions, define an end-to-end architecture, and actively contribute to design, development, integration, testing, and deployment activities. The successful candidate will be expected to work independently, provide technical direction, and produce comprehensive documentation that supports implementation and stakeholder alignment.

Key Responsibilities:

• Design, develop, and implement a connector between Genesys Cloud and the future Agentic Architecture
• Lead end-to-end solution design, from requirements analysis through implementation and deployment
• Develop scalable full-stack applications using TypeScript and modern cloud-native technologies
• Design and implement solutions on Microsoft Azure, including Azure Kubernetes Service (AKS)
• Define and build real-time streaming and event-driven architectures
• Design and implement API-based integrations and system connectivity solutions
• Create detailed technical documentation, including architecture diagrams and design specifications
• Define customer journeys, call flows, and component interaction models
• Establish integration, deployment, and testing strategies
• Collaborate with business and technical stakeholders to translate requirements into technical solutions
• Provide technical leadership and guidance throughout the project lifecycle
• Review solution designs and ensure adherence to architectural best practices
• Troubleshoot complex technical issues and drive resolution activities
• Support implementation, testing, and production deployment activities
• Communicate technical concepts and proposed solutions to both technical and non-technical audiences
• Work proactively in situations where requirements may be evolving or not yet fully defined
• Contribute to continuous improvement initiatives and technical best practices

Skills / Qualifications Required:

• Proven experience designing and delivering solutions on Microsoft Azure
• Strong experience with Azure Kubernetes Service (AKS)
• Experience building real-time streaming and event-driven architectures
• Strong understanding of distributed systems and integration patterns
• Experience designing and implementing RESTful APIs and system integrations
• Ability to perform technical design, solution architecture, implementation, and testing activities
• Experience creating end-to-end solution architecture documents and technical specifications
• Strong knowledge of software development lifecycle (SDLC) methodologies
• Experience defining customer journeys, call flows, and technical implementation approaches
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication capabilities
• Ability to work independently and provide technical direction in ambiguous environments
• Strong verbal and written English communication skills
• Experience presenting technical proposals, solution designs, and recommendations to stakeholders

Nice to Have:

• Knowledge of Python
• Experience with AI-powered solutions, Large Language Models (LLMs), and Agentic AI architectures
• Experience integrating with Genesys Cloud
• Knowledge of contact center technologies and customer experience platforms
• Familiarity with CI/CD pipelines and DevOps practices
• French or Dutch language - Intermediate Level

The successful candidate will be expected to produce high-quality technical deliverables, including:

• Architecture and component diagrams
• Customer journeys and call flow designs
• Integration and deployment strategies
• Testing and implementation approaches

  This role requires a proactive mindset, strong ownership, and the ability to define and defend a technical vision while collaborating effectively with stakeholders across business and technology teams.

  What We Can Offer:

  • Competitive compensation package aligned with skills, experience, and market benchmarks
  • Opportunity to work on innovative cloud, AI, and customer experience initiatives
  • International and collaborative work environment
  • Professional development and learning opportunities
  • Exposure to cutting-edge Azure, AI, and integration technologies
  • Flexible and inclusive workplace culture

  Tech Mahindra is committed to equal opportunity employment and welcomes applications from all qualified candidates. Selection decisions are based on skills, experience, qualifications, and business requirements.