Groups Operations Success Internship

Hospitaliti; Brussel; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Housing support

Complimentary lunch

Internal training sessions

Networking events

Job summary

DoubleTree by Hilton Brussels City offers an internship in hospitality where you will learn from an experienced team and contribute to guest services and event planning.

You will gain practical skills in hospitality management, invoicing, and guest relations, with housing support for students studying abroad and a complimentary lunch during duty hours.

Qualifications

• Administrative and/or sales skills are a strong advantage.
• Experience in the hospitality industry is preferred.
• Student in Hospitality Management, Public Relations, Business or Event Management with an internship agreement starting Jan 2027 for 4–6 months.

Responsibilities

• Be the first point of contact for clients and prepare attractive offers.
• Learn all aspects of invoicing.
• Look after clients during their stay ensuring comfort and satisfaction.
• Attend weekly meetings with Food & Beverage, Kitchen and Front Office teams to plan events.
• Be versatile and support Banqueting, Breakfast or Restaurant service as needed.

Skills

Administrative skills

Sales skills

Hospitality experience

Education

Hospitality management

Public Relations

Business

Event Management

Job description

What will your responsibilities be?

• You will be the first point of contact for our clients, responding to their enquiries and preparing attractive offers tailored to their needs.
• You will learn all the ins and outs of invoicing.
• You will look after our clients throughout their stay, ensuring their comfort and complete satisfaction.
• By attending weekly meetings, you will work closely with the Food & Beverage, Kitchen and Front Office teams to plan upcoming events.
• As a versatile team member, you will be ready to support Banqueting, Breakfast or Restaurant service according to operational needs.

Who are we looking for?

• You are fluent in both English and French and can communicate confidently with our international guests. Dutch or any additional language is a plus!
• You are studying Hospitality Management, Public Relations, Business or Event Management and have an internship agreement starting in January 2027 for a minimum of four months—six months would be even better!
• Above all, we are looking for someone who is friendly, energetic and eager to learn.
• Administrative and/or sales skills are a strong advantage.
• Experience in the hospitality industry is preferred.

What can you expect from an internship at DoubleTree by Hilton Brussels City?

• You will have the opportunity to learn from an experienced team in a prestigious environment.
• You will develop practical skills in hospitality management and customer service.
• You will be able to take part in internal training sessions and networking events.
• For students living abroad, we provide housing support, either through an internship allowance or accommodation directly at the hotel.
• You will receive a complimentary lunch every time you are on duty.

Working hours

We operate flexible schedules, including shifts from 7:00 a.m. to 3:00 p.m. or from 9:00 a.m. to 5:00 p.m. Weekend work and other schedules may be required depending on operational needs.

A well-being-focused company culture

Join a company that values your well-being through initiatives such as mental health programmes, wellness activities and more.

Discounts on products and services

Did you know that DoubleTree by Hilton Brussels City is part of the Pandox investment group? We also own and operate the following hotels in Belgium: The Hotel. Brussels, Hilton Brussels Grand Place, Holiday Inn Brussels Airport and Hotel Indigo Brussels – City. Enjoy attractive discounts on rooms and restaurants across our various properties.

Responsible initiatives

Contribute to corporate projects and initiatives focused on social and environmental responsibility. You will also benefit from discounts at Hilton properties worldwide!

We foster a company culture based on diversity, inclusion and equal opportunities

We foster a company culture based on diversity, inclusion and equal opportunities. Do you have a disability and require any reasonable adjustments during your internship? Please do not hesitate to let us know.

Quels sont tes missions ?

• Tu seras le premier point de contact pour nos clients, en répondant à leurs demandes et en leur proposant des offres alléchantes.
• La gestion de la facturation n'aura plus de secrets pour toi.
• Tu seras là pour assurer le bien‑être de nos clients pendant leur séjour, en veillant à leur entière satisfaction.
• En participant aux réunions hebdomadaires, tu auras l'occasion de collaborer avec les équipes de restauration, de cuisine et de réception pour planifier les événements à venir.
• Polyvalent.e, tu n’hésiteras pas à apporter de l’aide pour le service en banquet, au petit‑déjeuner ou au restaurant selon les besoins opérationnels.

Profil Recherché

• Tu jongles entre l'anglais et le français pour t’adresser avec aisance à notre clientèle internationale. Si tu parles néerlandais ou toute autre langue, c'est un plus !
• Étudiant.e en hôtellerie, Relations Publiques, Commerce ou Gestion d’événements, tu disposes d’une convention de stage à partir de janvier 2027 pour une durée minimale de 4 mois (6 mois c’est encore mieux).
• Nous recherchons avant tout une personne souriante, dynamique et avide d’apprendre.
• Des compétences administratives et/ou commerciales sont un gros plus.

A quoi s’attendre en réalisant ton stage à DoubleTree by Hilton Brussels City ?

• Tu auras l’opportunité d’apprendre auprès d’une équipe expérimentée dans un environnement prestigieux.
• Tu développeras des compétences pratiques en gestion hôtelière et en service à la clientèle.
• Tu pourras participer à des formations internes et à des événements de réseautage.
• Pour les étudiants résidant à l’étranger nous vous offrons une aide au logement (indemnité de stage ou chambre directement sur place).
• Un lunch offert à chaque fois que tu es en service.

Horaires

Nous travaillons selon des horaires flexibles incluant 7h – 15h ou 9h – 17h, weekends possibles et autres horaires en fonction des besoins opérationnels.

Une culture d'Entreprise axée sur le bien‑être

Rejoins une entreprise qui valorise ton bien‑être avec des initiatives telles que des programmes de santé mentale, des activités de bien‑être, etc.

Réductions sur les Produits/Services

Savais‑tu que DoubleTree by Hilton Brussels City fait partie du groupe d’investissement Pandox ? Nous possédons et opérons cinq autres hôtels en Belgique : The Hotel. Brussels, Hilton Brussels Grand Place, Holiday Inn Brussels Airport et Indigo Brussels City. Profite de réductions attractives sur les chambres et les restaurants de nos différents établissements.

Initiatives Responsables

Contribue à des projets ou initiatives d'entreprise axés sur la responsabilité sociale et environnementale. Tu bénéficieras également de réductions sur les établissements Hilton dans le monde !

Nous avons une culture d'entreprise qui prône la diversité, l'inclusion et l'égalité des chances.

Nous avons une culture d'entreprise qui prône la diversité, l'inclusion et l'égalité des chances. Tu es en situation d’handicap et tu as besoin d’ajustements dans le cadre de ton stage ? N'hésite pas à nous le faire savoir.