French-Speaking Trust & Safety Agent in Athens

Cbtalents; Luxemburg; Sur place; EUR 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth opportunities

Well-being support 24/7 counselors

Relocation support available

Résumé du poste

Cbtalents is seeking a French-speaking moderator in Athens to review and moderate user content, support users via chat, email, and calls, and help improve AI system safety. The role emphasizes accurate content classification, policy compliance, and collaboration with Trust & Safety teams.

Requirements include fluent French (C1–C2), strong English (B2), 1–2 years in related fields, and EU/work permit eligibility. Relocation support is available.

Qualifications

• C1–C2 French.
• B2 English (C1 may be required for certain specialized workflows).
• 1–2 years of experience in customer support, content moderation, BPO, or related field preferred.
• Familiarity with online culture, social media platforms, and internet trends.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, intellectual property violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform-related inquiries.
• Help improve the safety and reliability of AI systems by reviewing and classifying content, including sensitive or complex scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Description du poste

Cbtalents is seeking a French-speaking moderator in Athens to review and moderate user content, support users via chat, email, and calls, and help improve AI system safety. The role emphasizes accurate content classification, policy compliance, and collaboration with Trust & Safety teams.

Requirements include fluent French (C1–C2), strong English (B2), 1–2 years in related fields, and EU/work permit eligibility. Relocation support is available.