French-Speaking Trust & Safety Agent – Athens

Cbtalents; Namen; Sur place; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth opportunities

Well-being support (24/7 counselors)

Relocation support

Résumé du poste

Cbtalents in Athens is seeking a French-speaking agent to help moderate content, support customers, and assist in AI safety initiatives.

You will review reports, interact with users via chat, email, and calls, and collaborate with Trust & Safety teams to improve policies.

This role offers relocation support, 24/7 wellbeing resources, and career growth opportunities in a dynamic international team.

Qualifications

• French language at C1–C2 level (as required).
• English at B2 level (C1 for specialized workflows).
• 1–2 years in customer support or content moderation preferred.
• Familiarity with online culture, social media platforms, and internet trends.
• Valid work permit in Greece or EU citizenship required.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, IP violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform-related inquiries.
• Help improve AI system safety by reviewing and classifying content, including sensitive scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Connaissances

French language (C1–C2)

English (B2)

Customer support

Content moderation

Social media familiarity

Description du poste

Cbtalents in Athens is seeking a French-speaking agent to help moderate content, support customers, and assist in AI safety initiatives.

You will review reports, interact with users via chat, email, and calls, and collaborate with Trust & Safety teams to improve policies.

This role offers relocation support, 24/7 wellbeing resources, and career growth opportunities in a dynamic international team.