French Speaker – Would you like to live in Athens-

Cbtalents; Waterloo; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Food allowance

Relocation support

Well-being support

Résumé du poste

Athens-based team is seeking a French-speaking agent to support content moderation and user care across chat, email and calls. You will help ensure safety and quality for the platform while assisting users and clients.

With 1–2 years of relevant experience and fluent French, you’ll contribute to AI safety improvements by reviewing content and aiding policy enhancements. Relocation support and a competitive salary are available.

Qualifications

• C1–C2 French language proficiency.
• English at least B2 (C1 may be required for some workflows).
• 1–2 years of experience in customer support, content moderation, BPO, or related fields.
• Familiar with online culture, social media platforms, and internet trends.
• Valid work permit in Greece or EU citizenship.

Responsabilités

• Review and moderate user-generated content to ensure compliance with standards.
• Investigate and act on reports related to abuse, harassment, IP violations, and policy breaches.
• Provide customer support via chat, email, and outbound calls for inquiries.
• Help improve AI systems by reviewing and classifying content, including complex scenarios.
• Create high‑quality data and prompts to evaluate AI performance.
• Collaborate with Trust & Safety teams to investigate cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Connaissances

French C1-C2

English B2

Content moderation

Customer support

BPO experience

Description du poste

Are you looking for an opportunity to build your career while living in one of Europe's most vibrant capitals?

Join an international team in Athens and play an important role in creating a safer online environment for millions of users worldwide. As a French-Speaking Agent, you will contribute to content moderation, customer support, and the improvement of AI systems by helping ensure they operate safely, responsibly, and in line with established standards.

Responsibilities

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, intellectual property violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform-related inquiries.
• Help improve the safety and reliability of AI systems by reviewing and classifying content, including sensitive or complex scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Requirements

• C1–C2 French.
• B2 English (C1 may be required for certain specialized workflows).
• 1–2 years of experience in customer support, content moderation, BPO, or a related field is preferred.
• Familiarity with online culture, social media platforms, and internet trends.
• Valid work permit in Greece or EU citizenshiprequired

What We Offer

• Competitive salary.
  
• Food allowance.
• Career growth opportunities
• Comprehensive well-being support, including 24/7 access to counselors, scheduled and ad hoc well-being activities, and dedicated facilities for specific workflows.
• Relocation support available

If you are looking for a meaningful career where your work helps create safer online experiences and improves AI technologies used by millions of people worldwide, we would love to hear from you.